We at Sampson Technologies have designed our business practices to safeguard your privacy. This privacy policy applies to all the web pages related to this website.
You can visit www.samtechinternet.co.za without revealing who you are or providing any personal information about yourself.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
There will be times, such as when you submit a questionnaire, request a service, purchase a product, etc., when we will need to obtain personally identifiable information from you or about you. Such personally identifiable information may include your name, home address, e-mail address, telephone number, identity/passport number, income, credit references, etc. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, agents, vendors and others to help process or complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our clients’ needs; to develop new offerings; and to alert you to new products and services in which you may be interested. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. By accepting these Terms & Conditions you consent to receive informational material from us, this would include promotions, price changes and information related to your services. We believe that knowing more about you can enable us to serve you better.
You should be aware that we collect usage information about you when you visit us, which helps us understand how our site is navigated, how many visitors arrive at specific pages, the length and frequency of a stay at our website, etc. In addition, Sampson Technologies web pages may place “cookies” on your personal computer. “Cookies” are small identifiers, similar to a license plate, that help us to recognize you if you visit our website again. Cookies are used to help us personalize your viewing experiences. Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you. You can reject cookies by changing your browser settings. Please note, however, that if you reject our cookies it is possible that some web pages may not properly load, your access to certain information might be denied or you might have to enter information about you or your application, inquiry or purchase more than once.
We safeguard your information using known encryption, security standards and procedures. We also assess new technology for protecting client information on an ongoing basis.
Please be aware that we may change our Statement of Privacy from time to time. If we do, we will update this Statement of Privacy at our website, so be sure to check back here frequently.
If you have any questions about our Statement of Privacy or privacy policies, please feel free to e-mail your questions to us at support@samtechinternet.co.za
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site and related pages. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. Our contact number is 087 8221580.
All services sold by Sampson Technologies are provided as a best-effort service, uptime and speeds cannot be guaranteed unless otherwise stated. During any technical failure, modification or maintenance of the service provided, Sampson Technologies will use its reasonable endeavors to resume the service as soon as possible. This excludes upstream provider infrastructure that is not within the control of Sampson Technologies DSL.
Minimum Requirements
Your Static IP can be switched on and off from your CCP/RCP. Static IP’s are assigned on your PPPOE connection. Due to privacy and security concerns, internal network configurations like natting and routing will need to be set up and maintained by your network administrator.
Static IPs are available for all monthly billed services, except SAIX based services and trial services.
All Static IPs on our new network are now allocated per region:
To give you optimal routing and throughput, we need to lock your DSL service down to the last DSL line you connected from.
Should you move to a different region and would like to connect from your new location, then you will have to cancel your current Static IP and apply for a brand new Static IP address. Sampson Technologies does not advise that Dynamic/Static IP’s are used to run email servers. Should the client choose to use our Dynamic/Static IP services to run an email server it is the clients responsibility to monitor and request removal of all blacklisting’s related to the IP on services such as RBL’s/SBL’s/PBL’s and not the responsibility of Sampson Technologies.
When you enable the Static IP option in your Control Panel, we will force your service to disconnect in order to establish your region, so that we can allocate the appropriate Static IP in your area.
The username will be locked to the first successful connection we receive, meaning no other connections can be established from another location.
Also note that the service will only allow one concurrent connection.
For additional support please go to www.portforward.com
Sampson Technologies DNS
When enabled, the Sampson Technologies DNS feature will direct your DNS traffic through the geographically closest operational DNS server to you. This feature also enables clients to make use of the Family Sampson Technologies feature. Should the Sampson Technologies DNS not be accessible the Default DNS will be used, during this time the Family Sampson Technologies feature will not be available until the Sampson Technologies DNS is restored.
Family Sampson Technologies
Family Sampson Technologies is a feature provided with the activation of Sampson Technologies DNS. This feature blocks unwanted domains within pre-defined categories from being accessed. We do our best to block unwanted domains; we however cannot guarantee that domains within the categories selected will not be accessible. Domains found accessible within a selected category can be reported to support@samtechinternet.co.za.
Custom/Corporate DNS
This feature allows you to specify the DNS server settings you would like applied to your service. Sampson Technologies accepts no responsibility for service interruptions when activating and using this service.
Remote Sampson Technologies
This feature allows you to create a unique hostname (static sub domain) which will allow you to remotely access your router/modem. The setup of port forwarding and the network configuration is the responsibility of the client and is required in order to use this feature. Sampson Technologies takes no responsibility for this feature not working due to the incorrect setup or configuration on the clients end. The security of the clients connection and network remains their responsibility when using this feature. This feature is provided as a best effort service and is not guaranteed.
This delivery policy applies to services delivered by an Sampson Technologies appointed representative only. The delivery of certain products/services sold by Sampson Technologies are handled directly by the supplier or provider. In these cases the delivery policy will be stated in the Terms and Conditions for that particular product/service. If you are not sure please contact us so that we may advise you on the delivery policy that applies to your purchase.
Delivery times stated are not guaranteed but are generally attainable within major centres. A possible delay of 24 to 96 hours can be expected outside of major centres and additional delivery costs may apply. Some deliveries might require that information or documents must be produced and copies thereof provided during the delivery, this will be communicated on purchase of the device or product if it is required.
A physical address is required for the delivery of your order. Orders to Post boxes/Private bags/Post Offices will not be accepted.
Deliveries take place on weekdays during business hours and exclude weekends and public holidays, your delivery will be dispatched on the 1st working day thereafter.
Delivery times may be delayed should the need arise for clearance of payment. Clearance for debit order payments may take up to 10 days to clear.
Sampson Technologies will not arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Sampson Technologies. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.
The Courier Delivery Fee charged during checkout may differ once your order is finalised. Should this occur, we will contact you before proceeding with the delivery of your order.
Refunds will not be granted for services purchased in error. Should it be proven that a service is not working as per the Product Description, Terms and Conditions and/or Acceptable Usage Policy a refund will be granted. Refunds for amounts deposited into an Sampson Technologies DSL banking account erroneously will also have a 15% fee levied to cover our bank charges and will only be considered for processing 7 days after the original payment date. Refunds for debit order and credit card payments are processed after the second week of the month.
The cancellation of a product or service is the Clients responsibility. Cancellations must be actioned from the Control Panel. Email, fax and telephonic cancellations will not be accepted, all cancellations must be processed via the Control Panel. Failure to cancel your services will result in your service or product being activated for the new month and therefore liable for payment. A minimum calendar months’ notice is required for all services unless otherwise stated. Promotions carry additional Terms and early cancellation fees may be payable.
Sampson Technologies will not be responsible for incorrect cancellations processed via the Control Panel, or be liable for any losses incurred.
Credit Card transactions are processed via our payment service provider Virtual Card Services PTY (Ltd).
As a payment gateway Virtual Card Services does not and cannot verify, authorise or settle any transaction. Virtual Card Services provides the conduit (the messenger) for information between the merchant and the merchant’s bank.
Transaction security
Virtual Card Services uses 128-bit SSL certificates to ensure that all transactional information is passed securely between the merchant and Virtual Card Services site. No cardholder information is ever passed unencrypted and any messages sent to our servers from Virtual Card Services are signed using MD5 hashing to prevent tampering. In the event that PAN information is returned, the PAN will be hashed, including the first 6 digits and last 4 digits of the PAN.
Encryption and Data Storage
All sensitive data is secured and stored within Virtual Card Services systems using internationally recognised 256-bit encryption standards. The data held by Virtual Card Services is extremely secure and strict policies are in place ensuring limited and secure access to their servers internally are maintained. The information stored by Virtual Card Services is highly regulated and audited regularly by a Quality Assurance Assessor (QSA).
System security
Virtual Card Services systems are regularly scanned ensuring that their infrastructure and network remains secure at all times. Further to this, Virtual Card Services use an Approved Scanning Vendor (ASV) approved by the payment card brands to review scans quarterly. Additionally, Virtual Card Services is PCI DSS Level 1 certified, which is the highest level of compliance. Virtual Card Services are audited annually by a QSA ensuring that the upmost security is maintained at all times.
All transactions will be processed in South African Rands (ZAR). We do not extend credit and payment is required up front, services will not be activated without payment. As of 1 October 2014 we no longer accept Cash Deposit and Electronic Funds Transfer (EFT) as a method of payment.
Credit Card Authority
By supplying your “credit card/debit card/cheque card” hereafter referred to as “account/card” details and agreeing to the Terms & Conditions the following will be seen as accepted and agreed to:
I/we hereby request and authorize you to draw against my/our card (or any other bank or branch to which I/we may transfer my/our account/card) the due amount or any variable amount pertaining to this agreement, on the first working day of each month. This being the amount necessary for the settlement of the monthly invoice and/or any overdue amounts, due to you in respect of my/our purchases/contract/agreement.
All such withdrawals from my/our account/card by you shall be treated as though they had been signed by me/us personally. I/we, “instruct” and authorize your agent Virtual Card Services PTY (Ltd), or by computer through a system provided by the South African Banks to draw against my/our account/card.
I/we understand that if account/card details have been supplied the withdrawals authorized here will be processed by BankServ. I/we also understand that details of each withdrawal will be printed on my/our statement. I/we agree to pay any banking charges relating to this debit instruction. This authority may be cancelled by me at any time by updating/changing the payment method from within the Control Panel.
Renewals (monthly invoice) will be processed on the first working day of every month. If your payment fails, your service(s) will be disabled immediately Please note that if you are cancelling your service(s) with Sampson Technologies, you need to cancel via your control panel before the last day of the month if you are paying via account/card (excludes debit order payments). Failure to do so will result in the product being activated and the monthly subscription being debited.
All other account/card instructions (new account sign ups/activations, hardware/device purchases, top ups, upgrades), besides the monthly subscription, will be processed on a daily basis.
Prorata billing applies to all new monthly billed services and on the initial purchase only. Prorata billing will not apply should you fail to pay your renewal invoice or any outstanding invoice on your account, the renewal/outstanding invoice must first be paid in order to qualify for the prorata rate on a new service. The bandwidth on a per gig service will be prorated together with the price on purchase. The prorata price and bandwidth is calculated according to the purchase date.
Service Changes are changes to the product, speed, combo or data purchased which changes the renewal of the service/s and are billed prorata.
For ease of understanding, services referred to as Upgraded services are services which result in a price increase on the next renewal and Downgraded services are services which result in a lesser billed renewal than the current service.
New services can only be set to Downgrade from the second month (month after activation) and will only apply from the following month (month 3).
Clients are not able to service change to an Upgraded service and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal.
Example: a Mobile Data service is service changed from 1GB to 5GB in August. The client will only be able to set a service change to a Mobile Data service smaller than 5GB during the month of September for October as the service must first be renewed on 1 September at 5GB before it can be downgraded.
Clients have the ability to transfer their unused data to another Sampson Technologies Client using the same service (dsl capped to dsl capped, mobile to mobile etc.). Clients using Openserve Fibre and Openserve DSL Capped data will be able to transfer between the two service types. Uncapped data, RAIN data and Cell C data cannot be transferred.
Transferred data will be transferred in the state that it is currently in. If the data transferred is rollover data in month 2, it will transfer as month 2 rollover data to the client receiving the data. Transferred data retains the expiry date of the original purchase.The transfer of data must be done by signing into the Control Panel and providing the information required, data can only be transferred in predefined increments. Should we receive delayed usage reports which results in over usage of available data or a payment fails/is reversed for any reason, any transferred data will immediately be reversed. We reserve the right to refuse to allow the transfer of data for any client who we deem to be abusing the process.
An explanation of how Rollover Data works can be found under the section for the service type you have purchased.
Sampson Technologies will send an email/sms notification to all data users who have not opted out of receiving notifications when their data usage reaches 50%, 80% and 100% of the available total. These notifications will be based on the information available to us at the time of sending the notification from our system and as such cannot be guaranteed to be 100% accurate when received by the client.
Please note: When making a payment use the bank beneficiary Sampson Technologies DSL.
All transactions will be processed in South African Rands (ZAR). We accept credit card and debit order as methods of payment. We do not extend credit and payment is required up front, services will not be activated without payment.
As of 1 October 2014 we no longer accept Cash Deposit and Electronic Funds Transfer (EFT) as a method of payment. Clients who are in the process of transitioning to Credit Card or Debit Order will continue to be bound by the conditions below until the transition to Credit Card or Debit Order has been completed:
Failure to make payment by the due date will result in your services being suspended. Failure to pay your hosting and or domain registration on the due date may result in your domain name being deleted by the registrar and become available to the public for re-registration. Failure to pay your ADSL Line services on the due date may result in your ADSL Line services being transferred to Telkom and Telkom will continue to bill you for this service.
Please email your Proof of Payment/Cash Deposit slip to accounts@samtechinternet.co.za, please remember to use your six digit account number as your reference when making your payment.
If the Client’s Services are suspended or terminated for any reason, including non-payment, Sampson Technologies may charge a Reconnection Fee for subsequent reactivation of services. Reconnection Fees are payable in full before any services can be reactivated, once suspended. Sampson Technologies may charge multiple reconnections Fees where multiple products are affected, and may charge “escalating” penalties for repeated non-payment offences. Any prior leniency shown in this regard will not prejudice Sampson Technologies right to enforce such penalties in full at any time (within their discretion).
Please note that the control panels will be offline between 19:00 and 00:30 on the last day of every month due to various monthly processing operations that need to be performed. Services that have reached 100% usage will be capped and you will not be able to top up until 00:30. Please ensure that all new purchases, service changes and top ups have been processed before 17:00 on the last day of the month to ensure that your request is actioned before 19:00.
Fibre Broadband Access is supplied as a best effort service by the Fibre Line Provider. Warranties on equipment/hardware supplied during the installation are held by the Fibre Line Provider or their chosen Representative and remain their property. In order to use the Fibre Data purchased from Sampson Technologies a Fibre router/modem is required, this router/modem needs to be purchased by the client. Only approved (ICASA, SABS) hardware is permitted to be used, un-approved hardware connected to the Fibre Line by the client which proves to be interfering/causes damage to the service provided by the Fibre Line Provider/Sampson Technologies or its infrastructure is not permitted. Any costs which arise due to damage and repairs caused by the connection of un-approved hardware by the client will be for the clients account.
Areas marked as available on the map may not be Fibre ready at your particular address due to a number of factors. Pre-orders do not guarantee that Fibre will be available at your particular address once the planned project has been completed. Should we not be able to proceed with your application we will advise you thereof. Installations are typically completed within +- 30 days, this timeframe is however not guaranteed. Sampson Technologies only offer Fibre to the Home services through our Fibre Line Providers at this time.
Fibre line installations and connections are subject to an installation and connection fee which is prescribed by the Fibre Line Provider. Additional fees may apply should trenching or additional cabling be required to complete the installation. Additional fees may also apply should a re-installation or indoor transfer (move line within the same premises) be required. Sampson Technologies, the Fibre Line Provider or its Contractor will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address.
An additional fee may be charged as prescribed by the Fibre Provider for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Internet Service Providers. Downgrades may require 30 days’ notice depending on the Fibre Provider, the earliest date for a downgrade request will be displayed in the Client Control Panel when submitting the request. Cancellations for fibre lines are only submitted at the end of each month, the cancellation request must be submitted via the Client Control Panel at least a calendar month before the cancellation date, the earliest available cancellation date will be shown in the Client Control Panel. Cancellation requests which do not adhere to a calendar months notice requirement are subject to Early Termination Fees which will need to be settled before the cancellation request is processed, this fee is prescribed by the Fibre Line Provider. Transfers between Service Providers are handled in the same manner as a new installation and are typically completed within +- 30 day, this timeframe is however not guaranteed.
An additional fee of up to R2 000.00 may be charged on faults logged which are found to be caused by faulty hardware or user error. This amount will be charged to your account once we are advised of the charges by the Fibre Line Provider.
By completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.
The available capacity on the network is shared between all users of Sampson Technologies bandwidth. Acceptable Usage Policies are attached to Uncapped Services. Capped services whilst the majority of the time will remain untouched may be shaped or throttled should the demand on the network and available capacity be affected. Capped services will generally receive priority through-put on our network provided there is no rise in demand or extenuating circumstances affecting the performance of the network.
Rollover of Data
Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.
The most recent rolled over data will be used first, working on a system of last in first out.
EXAMPLE
The monthly renewal on a 10GB service is 10GB. The monthly renewal on a service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.
Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.
Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the Fibre line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP’s (wireless internet service provider) is strictly prohibited.
All uncapped products carry an Acceptable Use Policy which can be found here, please take the time to read through it as important information is communicated there-in. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP (Acceptable Use Policy).
Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 26th of each month.
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
The use of the Mobile Control Panel via your mobile device is subject to all Terms & Conditions in its entirety. Purchases made via the mobile control panel will be processed against your default payment method immediately, you will be required to re-enter your password before any purchases are completed. You can view your default payment method via the Client Control Panel using your client code and password.
The Mobile Control Panel will be offline on the last day of the month from 7pm until 1am on the first day of the new month in order for month-end processes to be run. The application will remain open and live on your mobile device until the signout option is selected.
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracyof these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. This disclaimer does not exclude any damages that are attributed to the negligence of Sampson Technologies or any of its employees.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
1. How these terms apply to you
1.1. The basic services offered by this website “Sampson Technologies” are provided to you free of charge: on an “as is” and “as available” basis. Sampson Technologies uses its best efforts to maintain the quality of its services, but you should not assume that Sampson Technologies is error-free or that it will be suitable for the particular purpose which you have in mind when using it.
2. Content and Disclaimers
2.1 Sampson Technologies links you to sites and information located worldwide throughout the Internet. Because Sampson Technologies has no control over such sites and information, Sampson Technologies offers no guarantee for such sites and information with regard to the accuracy, currency, content, or quality of any such sites and information.
2.2 Sampson Technologies shall not be held responsible for any injury, loss, expense or damage of any kind whatsoever suffered or incurred by you as a result of the User accessing this website, utilising any service offered on this website for any reason whatsoever including but not limited to any injury, loss or damage suffered as a result of:
2.2.1 any unauthorised access of this website by third parties
2.2.2 any breakdown or failure of any equipment or medium of access to this website
2.2.3 any failure or unavailability of Sampson Technologies or any third parties’ facilities or systems resulting in the inability to access this website or process any transaction referred to or offered on this website
2.2.4 the destruction or accessing of the User’s data or equipment
2.2.5 any alteration, modification, upgrade or update of this website or any technology, hardware or software modification that may form part of this website
2.3 You hereby indemnify Sampson Technologies against any demand, claim or action against Sampson Technologies relating to or in connection with your use or accessing of this website whether directly or indirectly for any reason whatsoever.
2.4 Sampson Technologies reserves the right in its absolute discretion to alter, modify, upgrade, update, suspend or withdraw this website or any part hereof at any time.
2.5 Unless expressly stated to the contrary, Sampson Technologies owns the intellectual property rights in and to this website and the unauthorised use hereof is expressly prohibited.
2.6 You are entirely responsible for all content that you access, upload, post, email or otherwise transmit via Sampson Technologies. We are not liable for loss of any content you transmit and you should keep a backup copy of all such content.
3. Evolution and the need for flexibility
3.1 The Internet in general is rapidly evolving and Sampson Technologies is new and in constant development. Sampson Technologies reserves the right to withdraw, update or change these Terms or our Privacy Policy at any time. We will notify you of changes to these Terms or the Privacy Policy by sending you an e-mail to your registered e-mail address. If you do continue to use Sampson Technologies after a change to the Terms or the Privacy Policy and given notice to you in any of this way, you shall be deemed to have agreed to the relevant variation.
3.2 Over time Sampson Technologies intends to expand the services that you are offered. When a new service is introduced Sampson Technologies may impose special terms and conditions on the use of that service. We will make you aware of these terms and conditions before you use the service and if you accept them or use the relevant service they will form part of these Terms.
3.3 Sampson Technologies may set maximum limits for (i) the numbers or sizes of email messages, postings or other uploaded content stored or sent, (ii) amounts of disk space allocated or used on your behalf, and (iii) number and durations of occasions when you access Sampson Technologies. These limits may vary over time without notice to you.
4. Access to Sampson Technologies and Registration
4.1 As Sampson Technologies evolves certain services may require a minimum equipment or bandwidth specification. We will try to inform you of these requirements but it is your responsibility to ensure that you have the right equipment or bandwidth for these services at the time of access. We are not liable for any failure to use Sampson Technologies caused by your failure to do so.
4.2 Some parts of Sampson Technologies may be accessible only to users who subscribe or pay a “per-use” charge. These sections will be clearly marked.
4.3 On registration you must provide accurate and complete information as prompted by the registration form or any other request made by Sampson Technologies “User Data”. If you do not complete the mandatory information fields (marked with an asterisk) your registration will be rejected.
4.4 If any User Data changes you must change, maintain and promptly update the User Data to keep it accurate and complete. If you do not or if Sampson Technologies has reasonable grounds to suspect that any User Data is inaccurate or incomplete Sampson Technologies may suspend or terminate your account and access to the services.
4.5 You may unsubscribe from Sampson Technologies at any time by contacting Sampson Technologies at support@samtechinternet.co.za
5. Your obligations
5.1 You acknowledge that by using Sampson Technologies and accessing our third-party links you may be exposed to content that is of an adult nature or is offensive, indecent or objectionable. Sampson Technologies is not responsible for any such content and you must use your own discretion in whether or not you may suffer harm as a result of access to this content.
5.2 You must not use Sampson Technologies in any way (including to transmit any content) that is contrary to any applicable law or regulation or these Terms, or is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of privacy, hateful, or racially, ethnically or in any way otherwise objectionable.
Acceptance of these Terms and Conditions mean that you accept, understand and agree to the afore-mentioned disclaimer.
We reserve the right to:
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Neither Sampson Technologies (Pty)Ltd. nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website and/or other channels of communication. Furthermore, Sampson Technologies (Pty)Ltd. makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to support@samtechinternet.co.za.
Sampson Technologies (Pty)Ltd shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Sampson Technologies (Pty)Ltd. will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
This promotion starts on 18 December 2023 and is a limited promotion that may be stopped at any time. This promotion does not include all Fibre Providers, please refer to the list at the bottom for further information. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Installation and Activation/Connection for a new or existing line and a free to use router for new installations. Should you wish to enquire if your sign up was completed during this Promotion you can email feedback@internet.co.za for assistance.
Sampson technologies will pay the standard installation and or connection/activation fees on behalf of our client during this Promotion to a maximum of R3 000.00. The amount of R3 000.00 does not include any fees due where additional installation/trenching equipment charges apply.
Sampson technologies will provide clients signing up for a new installation with a free to use fibre router, the make and model thereof is determined at Sampson technologies’ discretion. The delivery of the router will be charged at R249.00.
The free to use router must be returned to Sampson technologies within 21 days in the event of the service being cancelled. If the fibre service is cancelled within 36 months from the date of sign up, collection of the router can be arranged at an additional fee. Should the router not be returned within 21 days from the cancellation date, the amount of R900.00 will be invoiced to the clients account.
Should the service be set to cancel or transferred to another ISP within 6 months of the activation date a cancellation fee of R500.00 will become payable before the cancellation is processed together with a calendar months’ notice and the return of the free to use router. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R500.00 will automatically be billed to the clients account, should the router not be returned within 21 days the client will be billed a further R900.00.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
If the Fibre Line cannot be installed or the installation/activation is cancelled, the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Excludes Pre-Orders. Only once the service is live and the promotion is still available will it apply. Purchases on this Promotion are limited to 3 per profile/individual .
Fibre Providers excluded from this Promotion are:
Fibre Suburb Networks – Please refer to the Fibre Suburb Networks Fibre Promotion
This promotion starts on 26 June 2020 and is a limited promotion that may be stopped at any time. This promotion includes: Free Installation and Activation/Connection.
Sampson’s Technologies will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R999. The amount of R999.00 does not include any fees due where additional installation/trenching charges apply.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
This Promotion is valid until further notice. This Promotion includes Business Partners / Resellers.
Sampson’s Technologies will subsidise the cost for each router purchased together with a Telkom LTE data package. The make and model of the router is determined at Sampson’s Technologies’ discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.
There are 2 types of routers currently on Promotion as follows:
Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).
The delivery of the router and SIM card are free.
This Promotion is valid until further notice. This Promotion includes Business Partners / Resellers.
This Promotion starts on 24 April and ends on 31 July 2020. Qualifying ADSL clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to ADSL clients with an active service as of 24 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.
| Current Speed | Upgraded Speed |
| 1Mbps | 10Mbps |
| 2Mbps | 10Mbps |
| 4Mbps | 10Mbps |
| 8Mbps | 10Mbps |
| 10Mbps | Unchanged |
| 20Mbps | Unchanged |
| 40Mbps | Unchanged |
*The Upgrade process will be deployed in a phased approach commencing 24 April 2020 and envisaged to be completed by 10 May 2020. All upgraded services will be restored to the original speeds. Client bills will remain unaffected by the upgrade and restoration process, as upgrades will be applied directly on the network. Restoration will follow a similar process, and Openserve will endeavour to ensure that your services remain on the upgraded speed for a minimum of 3 months, before restoration to the original speed. Sampson’s Technologies reserves the right to end this promotion at any time without notice. This is a best-effort service and speeds cannot be guaranteed.
This Promotion starts on 24 April and ends on 31 July 2020. Qualifying Openserve Fibre clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to Openserve Fibre clients with an active service as of 24 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.
| Current Speed | Upgraded Speed |
| 8/5Mbps | 20/10Mbps |
| 10/5Mbps | 20/10Mbps |
| 20/10Mbps | 40/20Mbps |
| 40/20Mbps | 100/50Mbps |
| 100/50Mbps | Unchanged |
| 200/100Mbps | Unchanged |
*The Upgrade process will be deployed in a phased approach commencing 24 April 2020 and envisaged to be completed by 10 May 2020. All upgraded services will be restored to the original speeds. Client bills will remain unaffected by the upgrade and restoration process, as upgrades will be applied directly on the network. Restoration will follow a similar process, and Openserve will endeavour to ensure that your services remain on the upgraded speed for a minimum of 3 months, before restoration to the original speed. Sampson’s Technologies reserves the right to end this promotion at any time without notice. This is a best-effort service and speeds cannot be guaranteed.
This Promotion starts on 1 April and ends on 25 May 2020. All MetroFibre clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to Metro Fibre clients with an active service as of 1 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.
| Current Package | Upgraded Package |
| 5/5Mbps | 15/15Mbps |
| 10/10Mbps | 20/20Mbps |
| 25/25Mbps | 35/35Mbps |
| 50/50Mbps | 60/60Mbps |
| 100/100Mbps | 110/110Mbps |
| 200/200Mbps | 210/210Mbps* |
*This is a best-effort service and speeds cannot be guaranteed
**Also note that Clients receiving a free speed upgrade to greater than 100Mbps speeds will not benefit from the upgrades if their Router’s WAN interfaces do not support speeds greater than 100Mbps. However, the Tenda AC10 has a WAN Interface capable of 1000Mbps which can be purchased via the Sampson’s Technologies website and delivered to your home or office if needed.
This Promotion starts on 1 April and ends on 30 June 2020. All SADV clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to SADV clients with an active service as of 1 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.
All sites in Gauteng, Western Cape (Excl. Mossel Bay), Kwa-Zulu Natal, and Free State will be subject to the following upgrades:
| Current Package | Upgraded Package |
| 10/10Mbps | 20/20Mbps |
| 20/20Mbps | 50/50Mbps |
| 50/50Mbps | 100/100Mbps |
| 100/100Mbps | 200/100Mbps |
| 200/100Mbps | 500/250Mbps* |
*This is a best-effort service and speeds cannot be guaranteed
**Also note that Clients receiving a free speed upgrade to greater than 100Mbps speeds will not benefit from the upgrades if their Router’s WAN interfaces do not support speeds greater than 100Mbps. However, the Tenda AC10 has a WAN Interface capable of 1000Mbps which can be purchased via the Sampson’s Technologies website and delivered to your home or office if needed.
All sites in the Eastern Cape, Mossel Bay, and Rustenberg will be subject to the following upgrades:
| Current Package | Upgraded Package |
| 10/10Mbps | 20/20Mbps |
| 20/20Mbps | 50/50Mbps |
| 50/50Mbps | 100/100Mbps |
| 100/100Mbps | Remains Unchanged* |
*This is a best-effort service and speeds cannot be guaranteed
**Also note that Clients receiving a free speed upgrade to greater than 100Mbps speeds will not benefit from the upgrades if their Router’s WAN interfaces do not support speeds greater than 100Mbps. However, the Tenda AC10 has a WAN Interface capable of 1000Mbps which can be purchased via the Sampson’s Technologies website and delivered to your home or office if needed.
This Promotion starts on 1 April and ends on 31 May 2020. All Evotel clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to Evotel clients with an active service as of 1 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.
| Current Package | Upgraded Package |
| 5/1Mbps | 10/1Mbps |
| 5/5Mbps | 10/10Mbps |
| 10/1Mbps | 20/2Mbps |
| 10/10Mbps | 20/20Mbps |
| 20/2Mbps | 50/5Mbps |
| 20/20Mbps | 50/50Mbps |
| 50/5Mbps | 100/10Mbps |
| 50/50Mbps | 100/100Mbps* |
*This is a best-effort service and speeds cannot be guaranteed
**Also note that Clients receiving a free speed upgrade to greater than 100Mbps speeds will not benefit from the upgrades if their Router’s WAN interfaces do not support speeds greater than 100Mbps. However, the Tenda AC10 has a WAN Interface capable of 1000Mbps which can be purchased via the Sampson’s Technologies website and delivered to your home or office if needed.
This Promotion starts on 25 March and ends on 17 July 2020. All Link Africa clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to Link Africa clients with an active service as of 25 March. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.
| Current Package | Upgraded Package |
| 10/10Mbps | 20/20Mbps |
| 20/20Mbps | 40/40Mbps |
| 40/40Mbps | 50/50Mbps |
| 50/50Mbps | 100/100Mbps |
| 100/100Mbps | 200/200Mbps |
| 200/200Mbps | 1Gbps* |
*This is a best-effort service and speeds cannot be guaranteed
**Also note that Clients receiving a free speed upgrade to greater than 100Mbps speeds will not benefit from the upgrades if their Router’s WAN interfaces do not support speeds greater than 100Mbps. However, the Tenda AC10 has a WAN Interface capable of 1000Mbps which can be purchased via the Sampson’s Technologies website and delivered to your home or office if needed.
This Promotion starts on 1 April and ends on 30 June 2020. All Vuma clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. This Promotion only applies to Vuma clients with an active service as of 1 April. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.
| Old Download Speed | Upgraded Download Speed |
| 4Mbps | 20Mbps |
| 8Mbps | 20Mbps |
| 10Mbps | 20Mbps |
| 20Mbps | 50Mbps |
| 50Mbps | 100Mbps |
| 100Mbps | 200Mbps |
| 200Mbps | 1Gbps |
* Please note that 1Gbps clients will not receive a speed upgrade, as this is the maximum line speed.
This Promotion starts on 1 April and ends on 30 June 2020. Due to network constraints clients in the Port Elizabeth and George areas are excluded from this Promotion. All other clients will be upgraded as per the table below. Please note that due to the demand for internet services during the lock down period it is possible that your speeds will not reach the full upgraded speed. Please also note that your equipment (router/modem) may limit the maximum speed reachable. Clients whose services are activated after 1 April will be activated at the speed applied for and upgraded after activation. Please note that all invoicing will remain as is (pre upgrade) and the upgrade will be done in the background.
| Old Download Speed | Upgraded Download Speed |
| 10Mbps | 20Mbps |
| 20Mbps | 50Mbps |
| 50Mbps | 100Mbps |
| 100Mbps | 200Mbps |
| 200Mbps | 500Mbps |
| 500Mbps | 1Gbps |
* Please note that 1Gbps clients will not receive a speed upgrade, as this is the maximum line speed.
This Promotion starts on 24 March 2020.
Sampson’s Technologies will subsidise the cost for each router purchased (valued at up to R2 499.00) with up to R900.00. The router will be sold at R1799.00. The make and model of the router is determined at Sampson’s Technologies’ discretion, the router will conform to the minimum requirements as set out by MTN.
The delivery of the router is free. On the day of purchase a prorata invoice will be generated and prorata data will be allocated and debited accordingly. The allocated data is calculated from the day of purchase until the last day of the same month. Topups or service changes after activation will be charged at the full price.
Downgrades will not be permitted within 6 months of the activation date for purchases on this Promotion.
Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.
There is a limit of 3 purchases per individual/business entity on all MTN Promotions (includes expired promotions for MTN Fixed LTE).
This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers.
This promotion starts on 25 Feburary 2020 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation and Connection Fee, clients only pay R999.00 and a Free Router.
Sampson’s Technologies will subsidise the standard installation and or connection/activation fees of a new installation on behalf of our client, clients will pay a reduced fee of R999.00. This amount does not include any fees due where additional installation/trenching charges apply.
Sampson’s Technologies will provide the client with a free fibre router valued at up to R799.00, the make and model thereof is determined at Sampson’s Technologies’ discretion. The delivery of the router will be charged at R249.00.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners as of 3 March 2020. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).
This promotion starts on 25 February 2020 and is a limited promotion that may be stopped at any time. This promotion excludes Vuma/Vumatel Fibre with effect from 25 February 2020, please see below for the Vuma Fibre Promotion. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Installation and Activation/Connection and a Free Router.
Sampson’s Technologies will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. The amount of R3 000.00 does not include any fees due where additional installation/trenching charges apply.
Sampson’s Technologies will provide the client with a free fibre router valued at up to R799.00, the make and model thereof is determined at Sampson’s Technologies’ discretion. The delivery of the router will be charged at R249.00.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).
This promotion starts on 25 November 2019, is limited and may end at any time without prior notice. The Promotion excludes Pre-Orders.
Sampson’s Technologies will pay the standard installation and connection fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. Sampson’s Technologies will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP’s/Providers where additional installation/trenching fees may apply.
Sampson’s Technologies will provide the client with a free fibre router valued up to R799.00, the make and model thereof is determined at Sampson’s Technologies’ discretion. The delivery of the router will be charged at R249.00.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
This Promotion includes Resellers/Business Partners.
This promotion starts on 25 November 2019, is limited and may end at any time without prior notice. The Promotion applies to Resellers/Business Partners only. The Promotion applies to purchases of the Home Uncapped, Premium Uncapped and Premium Plus Fibre Combo’s only, across all Fibre Providers unless otherwise stated. The Promotion excludes Pre-Orders.
Sampson’s Technologies will pay the standard installation and connection fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. Sampson’s Technologies will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP’s/Providers where additional installation/trenching fees may apply.
Sampson’s Technologies will provide a free fibre router valued at up to R799.00, the make and model thereof is determined at Sampson’s Technologies’ discretion. The delivery of the router will be charged at R249.00.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the Reseller/Business Partners account.
If the Fibre Line cannot be installed or the installation/activation is cancelled the Reseller/Business Partners will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client or Reseller/Business Partners, the collection costs will be for the Reseller/Business Partners account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
This Promotion starts on 5 November 2019 at 9am.
This promotion is valid for all new and existing clients purchasing an MTN Fixed LTE sim only service. The pricing as displayed on the sign up and checkout pages is Promotional pricing.
The delivery of the sim is free. On the day of purchase a prorata invoice and prorata data will be allocated and debited accordingly. We endeavour to provide clients with 30 days notice should the pricing change.
This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers.
This Promotion starts on 11 November 2019.
Sampson’s Technologies will subsidise the cost for each router purchased (valued up to R1 999.00) together with a Telkom LTE data package worth R1 000.00. The router together with the selected data package will be sold at R999.00. The make and model of the router is determined at Sampson’s Technologies’ discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working.
Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).
The delivery of the router and SIM card are free.
This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers.
This applies to any purchase which includes free delivery.
This Promotion starts on 1 March 2019.
During the Promotion clients will pay a discounted price of R1 495 per month (normal price R3 019) for the renewal of the service until the Promotion ends. The Promotion will be valid until further notice and includes Resellers. Clients will be notified beforehand of the Promotions end date and the Non Promotional pricing will be confirmed.
Promotional data offered is only valid for the period selected or until the promotion ends. All mobile data offered on promotion will revert back to the original purchase (excluding any free data or price reduction offered during the promotion) once the promotion has ended or period selected expires. If the client does not select a promotional or free data package on purchase the promotional free data will not be applied. Should the free data service be changed permanently (service change) to a non-promotional/different service/size the free data will fall away and the new service will be charged at full price. The free data can be topped up at the non-promotional price at any time. Promotional data only applies to clients who are on a non-promotional package. Unless otherwise stated Promotional Mobile Data Packages are not applicable to Resellers.
The Free 1GB offer is available to new and existing Sampson’s Technologies clients. By signing up for the Free 1GB offer you will receive 1 free gig every month on the 1st day of each month and includes Rollover (T’s & C’s apply). The client may topup this free 1GB at any time at the normal cost. The free 1GB is not transferrable to existing services and excludes Resellers.
Sampson’s Technologies is currently running The 4-for-1 ADSL Voucher Promotion that offers 4 gigs of ADSL data for the price of 1gig. Example: Purchase a 2 gig ADSL voucher and you will receive 8 gigs of ADSL data to use. Please note that this does not apply to vouchers that are converted to mobile data, data will be converted as per the purchase size. Example: A 2 gig ADSL voucher is purchased and transferred to a mobile service, the total converted will be 500 megabytes of mobile data. Please take special note that you cannot transfer data on a voucher that has already been activated (activated by means of logging into the voucher via the voucher control panel or entering the username and password onto your modem/router).
This Promotion starts on 23 November 2015.
Sampson’s Technologies is currently running The Mid-Nite Promo that offers free unlimited data on Capped ADSL and Capped Fibre services including Capped DSL and Capped Fibre Combos between 00:00 and 06:00 daily. All the data used during this time will not be deducted from your data cap, and you’ll be able to see the exact amount of free data you’ve used in your Client Control Panel. Should you reach your allocated Cap, then you will not be able to get free data during this time. Promo excludes Prepaid DSL, DSL Vouchers, 1 Free GB, SAIX, Resellers and local only services. The Mid-Nite Promo will run until further notice, and will apply to existing and new Sampson’s Technologies clients.
All Sampson’s Technologies services are provided as a Best Effort Service and no guarantees on up time or availability are offered. We implore clients using our services to operate their business, server or any type of critical services (not limited to those mentioned here) or any type of operation that could have a detrimental effect on themselves, business or others have back up services in place to ensure a continuation of service with minimal downtime should their service be affected in any way. Sampson’s Technologies together with its Suppliers and Partners endeavor to provide maximum up time for all services at all times.
I accept and understand that:
The service will be subject to:
The maximum achievable speed on all DSL Data services is 40 Mbps. If you are using a Fibre Line and would like to achieve speeds higher than 40 Mbps, please consider using our Fibre Data services.
The Acceptable Use Policy for all Uncapped services (including discontinued services) can be found here. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP.
All uncapped services are billed within a calendar month (1st to last day of every month). Your proof of payment is to reach us before 5pm on the last day of the month to prevent service interruption on the 1st of each month.
Prepaid services are a once off purchase and are valid for a period of 12 months (1 year), you are able to top up the prepaid service with additional bandwidth of the same service type at any time, with each top up the validity of the prepaid service will be extended with an additional 12 months (1 year).
The capacity of the Network and available bandwidth is in no way guaranteed on any of the bandwidth based services offered by Sampson Technologies and as such we reserve the right to manage (shape, throttle, limit protocol through-put) all services in accordance with the available network capacity at all times. Our first priority will always be to provide the best possible experience to all of our users when/if it becomes necessary to manage services.
Although we endeavour to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by Openserve, which may sometimes have slight inaccuracies.
The advertised line speeds are a representation of the maximum possible throughput on that package. This speed is dependent on and varies from exchange to exchange as regulated by Openserve. In certain areas, some speeds are not achievable.
Due to Openserve infrastructure restrictions, some line speeds may not be available in your area. Check coverage in your area to see which packages are available in your area.
All Just DSL packages are subject to an Acceptable Use Policy. Just DSL accounts are locked to a single location. The location it gets locked to is the location you supply during sign up.
Regular Openserve copper line required to apply for a Just DSL package. A voice line, however, is not required.
Performance is subject to contention. This means that data speeds and latency may be affected by factors outside of Sampson Technologies’s control or demand for bandwidth at any given time.
*Save more than R200 every month
Based on a basic Telkom Landline rental package at R210pm. Actual monthly saving might differ depending on the landline package you are currently using.
Rollover of Data
Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.
The most recent rolled over data will be used first, working on a system of last in first out.
EXAMPLE
The monthly renewal on a 10GB service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.
Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.
Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the ADSL line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP’s (wireless internet service provider) is strictly prohibited.
All uncapped products carry an Acceptable Use Policy which can be found here, please take the time to read through it as important information is communicated there-in. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP.
Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.
* Combo pricing excludes already discounted services and special offers
* Combo pricing applies to selected products only
By purchasing/applying for an ADSL Line service it is agreed that you accept and agree to the Terms & Conditions as stated below:
I/We hereby authorise Sampson Technologies PTY (Ltd) to apply for a new convert, migrate, migrate back, convert back of my/our ADSL Line from Telkom SA Ltd or my current ADSL Line Supplier on behalf of Telkom:
In order to apply for an ADSL Line, you are required to have an active monthly billed telephone line with Telkom SA Ltd. ADSL Lines remain the property of Telkom SA Limited, installations and repairs remain their responsibility. ADSL Line sizes are supplied at the maximum stable speed available that is requested by the client, the Telkom SA Ltd network is supplied as a best effort network and therefore service cannot be guaranteed. Telkom SA Ltd. runs automated health checks on all ADSL Lines and might adjust the speed of your line in order to supply the best service possible. Should you experience complete downtime on your ADSL Line for a period exceeding 24 hours, a dispute will be logged with Telkom SA Ltd once the fault has been cleared requesting a credit for the period the line was down. Once this credit has been issued, the client’s account will be credited accordingly. Sampson Technologies PTY (Ltd) will on behalf of our client as far as possible deal with Telkom SA Limited on the client’s behalf. Should a fault be logged with Telkom SA Ltd. on the client’s ADSL Line which results in a Technician being dispatched and it is found that the fault is due to faulty equipment or incorrect setup of equipment by the client an Unnecessary Call-Out charge may be charged to the client’s Sampson Technologies account. Any credit due to the client by Telkom SA Limited after the transfer of their ADSL Line to Sampson Technologies PTY (Ltd) remains the responsibility of Telkom SA Limited and the client will need to converse with Telkom SA Limited directly to arrange this if not done automatically. The activation of a new line is dependent on the exchange being ADSL ready as well as ports being available, the activation of a new line, cancellation, upgrade/downgrade or transfer is dependent on Telkom SA Limited as such cannot be guaranteed by Sampson Technologies PTY (Ltd). Telkom SA Limited do not allow two actions to be performed at the same time, we are therefore not able to perform a transfer and an upgrade/downgrade at the same time, we need to process each action separately.
In order to transfer an existing ADSL Line from Telkom/another ISP to Sampson Technologies DSL (PTY) Ltd it is necessary for the client to request their current ISP/Telkom to perform a migrate back application. Only once the migrate back application has been completed will Sampson Technologies PTY (Ltd) be able to apply for the transfer. During this process of transfer between ISP’s/Telkom the ADSL line will be in a suspension state with no ADSL access. The client has 30 days from the date of the migrate back application to request re-activation of the ADSL Line, if the re-activation is not done within 30 days, the ADSL Line will be completely cancelled. Applications received where the incorrect number has been supplied by the client will be charged for until the application has been cancelled by Telkom. No refund requests will be considered where the incorrect number was supplied on application.
The client will continue to be billed by Telkom SA Limited for the telephone/fax line rental and telephone/fax calls as well as any other services provided to them directly by Telkom. Should your line be suspended by Telkom SA Ltd, the ADSL service on your line will not be usable until Telkom SA Ltd have lifted the suspension on the line.
The ADSL line rental will be billed to the client by Sampson Technologies PTY (Ltd) together with any other services provided to them. On completion of a new, transfer or upgrade/downgrade of an ADSL Line an invoice will be generated and debited via the clients nominated payment method.
Should your debit order payment against your bank account or credit card be returned (initial and monthly) unpaid the ADSL Line will be migrated back if the outstanding amount is not settled within 7 days. A migrate back will result in the ADSL Line being suspended and completely cancelled 30 days thereafter if the outstanding amount is not settled.
Payment for the rental of the ADSL Line is due before the 1st of every month, failure to pay will result in the ADSL line being migrated back. Should you approach Telkom directly to have your telephone number ported, the ADSL service on your line will automatically be cancelled. Please advise us of your intent to port (move) your telephone line to a new address so that we may arrange for the ADSL line to be moved together with your telephone line. Should an incorrect telephone number be provided for the ADSL line and the service is successfully activated, the client will be liable for any costs arising from the activation of the ADSL Line service.
Please also note that ADSL lines are not cancelled during the month but only at the end of the month, if you wish to have your line cancelled during the course of a month you will not be refunded any monies already paid for that month and the cancellation may be subject to early cancellation fees.
Please be aware that Telkom do not allow us to submit cancellations for a specific date. In an effort to avoid the cancellation or migrate back of the line taking place before the last day of the month we submit these applications on the last 2 working days of every month. It is possible that the cancellation/migrate back will be actioned before the last day of the month or only take place the following month.
Please note that as standard practice the up to 20Mbps VDSL service is activated by Telkom as an ADSL2+ service which has a lower upload speed than the VDSL service. Please contact us on 0861 300 900 or support@samtechinternet.co.za should you wish to change to VDSL. We will then submit a request to Telkom to have the line changed to VDSL if possible. The upload speeds for up to 20mbps ADSL2+ are 1Mbps and the upload speed for up to 20Mbps VDSL is 2Mbps.
Queries pertaining to your ADSL line can be directed to support@samtechinternet.co.za during office hours, if you are experiencing technical difficulties you can contact our 24 hour Support Line on 0861 300 900.
Telkom terms and conditions can be found at: http://www.telkom.co.za/sites/aboutus/regulatory/termsandconditions/
General Notice
Thank you for reading Sampson Technologies Acceptable Use Policy (AUP). By accessing this website, or by contracting with us for service, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with this service/website.
The purpose of this AUP is to comply with the relevant laws of the Republic; to specify to clients and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities.
This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our client services/legal department at 0861 300 900.
Sampson Technologies respects the rights of our clients and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.
Sampson Technologies services/website may only be used for lawful purposes and activities. We prohibit any use of our website/network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the Republic.
This includes:
The following sections outline activities that are considered an unacceptable use of Company’s services/network/website and also detail the guidelines for acceptable use of certain facilities/services, as the case may be.
Any activity which threatens the functioning, security and/or integrity of Sampson Technologies network is unacceptable.
This includes:
In reading this AUP or in signing a service contract with Sampson Technologies, you acknowledge that Sampson Technologies has no power to control the content of the information passing over the Internet and its applications, including e-mail; chatrooms; news groups; or other similar fora, and that Sampson Technologies cannot be held responsible or liable, directly or indirectly, for any of the abovementioned content, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any such content.
Our services also offer access to numerous third party webpages. You acknowledge that we exercise absolutely no control over such third party content, or sites and in such cases, our network is merely a conduit or means of access and transmission. This includes, but is not limited to, third party content contained on or accessible through the Sampson Technologies network websites and web pages or sites displayed as search results or contained within a directory of links on the Sampson Technologies network. It remains your responsibility to review and evaluate any such content, and that any and all risk associated with the use of, or reliance on, such content rests with you.
Access to public Internet spaces, such as bulletin boards, Usenet groups, chat rooms and moderated forums is entirely voluntary and at your own risk.
Sampson Technologies employees do not moderate any of these services, or your communications, transmissions or use of these services. We do not undertake any responsibility for any content contained therein, or for any breaches of your right to privacy that you may experience as a result of accessing such spaces.
It is our goal to protect the integrity of our network, in order to provide the best possible internet experience for all of our clients using all Uncapped services and as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to managing our network in a way that allows us to provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available.
Home Uncapped / Premium Uncapped
Home Uncapped services are best suited for average home users who make little to no use of high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to). Home Uncapped services are proactively managed by the Sampson Technologies Protocol Manager.
Premium Uncapped services are better suited to more advanced users, and are managed proactively by the Sampson Technologies Protocol Manager.
Premium Uncapped (DSL and Fibre) – Sampson Technologies Protocol Manager
The Sampson Technologies Protocol Manager is used to provide all uncapped users on our network with the best possible internet experience. During peak network times, we give priority to real time services (such as browsing, email, streaming etc), high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to) will receive less priority.
Clients deemed to be continuously uploading/downloading or using the service for unattended automated processes will be managed by the Sampson Technologies Protocol Manager. The Sampson Technologies Protocol Manager may be used to manage clients by rate limiting (slowing down speed) and limiting or preventing service using specific protocols or ports. We reserve the right to use the Sampson Technologies Protocol Manager to manage the integrity of our network should network capacity not be available at any time, we assure our clients that we will do this in a responsible manner should the need arise. Any user that is found attempting to bypass or circumvent the Sampson Technologies Protocol Manager will be suspended and could have their service cancelled.
Home Uncapped (DSL and Fibre) – Sampson Technologies Protocol Manager
Home Uncapped services are managed according to the last 7 days usage projected to 30 days as well as the available capacity on the network at all times.
There are predefined thresholds set and when exceeded the account speed will be managed down to a maximum of 50% of the account speed. Should the demand on the network exceed available capacity these thresholds may be managed more aggressively by the Sampson Technologies Protocol Manager and differ to the table below.
The thresholds per account speed are:
|
Speed |
Threshold |
|---|---|
| 1Mbps | 20GB |
| 2Mbps | 40GB |
| 4Mbps | 80GB |
| 5Mbps | 80GB |
| 8Mbps | 100GB |
| 10Mbps | 120GB |
| 20Mbps | 200GB |
| 40Mbps | 250GB |
| 50Mbps | 250GB |
| 100Mbps | 300GB |
| 200Mbps | 400GB |
| 1000Mbps | 1000GB |
Any user that is found attempting to bypass or circumvent the Sampson Technologies Protocol Manager will be suspended and could have their service cancelled.
Business Uncapped (DSL and Fibre)
This is an uncapped service that is prioritised for Business Users based on available network capacity where high priority is required for typical business protocols.
Clients deemed to be continuously uploading/downloading or using the service for unattended automated processes or non-typical business protocols (such as but not limited to NNTP, Peer-to-Peer, Https Downloading and Torrents) will be managed by the Sampson Technologies Protocol Manager. The Sampson Technologies Protocol Manager may be used to manage clients by rate limiting (slowing down speed) and limiting or preventing service using specific protocols or ports. Sampson Technologies reserves the right, to at its discretion manage non typical business protocols such as but not limited to NNTP, Peer-to-Peer, Https Downloading and Torrents and/or rate limit service speed.
We reserve the right to use the Sampson Technologies Protocol Manager to manage services in order to protect the integrity of our network according to the available network capacity, we assure our clients that we will do this in a responsible manner should the need arise.
Any user that is found attempting to bypass or circumvent the Sampson Technologies Protocol Manager will be suspended and could have their service cancelled.
Sampson Technologies offers unlimited bandwidth (web traffic) usage on Shared Hosting platforms. However, this is subject to reasonable and responsible usage, as determined at Sampson Technologies’ discretion. Shared Hosting is designed for serving personal hosting requirements or that of small enterprises, and not medium to large enterprises. Sampson Technologies reserves the right to move Clients deemed to have excessive bandwidth usage to a Cloud product, which will better suit their requirements. Clients will be given notice as such, and will be informed of any cost implications.
Disk Space on Shared Hosting may only be used for Website Content, Emails and related System Files. General data storage, archiving or file sharing of documents, files or media not directly related to the website content is strictly prohibited. Unauthorised storage or distribution of copyrighted materials is prohibited, via FTP hosts or any other means.
For Shared Hosting, Sampson Technologies will implement security updates, software patches and other updates or upgrades from time to time, to maintain the best performance, at their sole discretion. Sampson Technologies is under no obligation to effect such upgrades, or to rectify any impact such changes could potentially have to Shared Hosting Clients.
Sampson Technologies will not be liable or responsible for the backing up, restoration or loss of data under any circumstances. Clients are solely responsible for ensuring their data is regularly backed up and for restoring such backups in the event of data loss or corruption.
Sampson Technologies prohibits Clients from doing the following on hosting platforms administered by Sampson Technologies:
Sampson Technologies prohibits clients from using Sampson Technologies service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography.
Sampson Technologies respects the privacy and confidentiality of our clients and users of our service. Please review our privacy policy which details how we collect and use personal information gathered in the course of operating this service.
Clients are responsible for any misuse of Company’s services that occurs through the client’s account. It is the client’s responsibility to ensure that unauthorised persons do not gain access to or misuse Sampson Technologies service.
Sampson Technologies urges clients not to reply to unsolicited mail or “spam”, not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the client and Sampson Technologies cannot be held liable for the client being placed on any bulk mailing lists as a result.
Where the client has authorised a minor to use any of the Sampson Technologies services or access its websites, you accept that as the parent/legal guardian of that minor, you are fully responsible for: the online conduct of such minor; controlling the minor’s access to and use of any services or websites; and the consequences of any misuse by the minor, including but not limited to transactions entered into by the minor using such access.
Sampson Technologies cannot be held liable for any business dealings you have with any third parties on the Internet, including any vendors, or advertisers found on, or through, the Sampson Technologies network. Further, Sampson Technologies assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable customs and exchange control laws in connection with any such transactions shall be the client’s.
It is the client’s responsibility to familiarise himself or herself with the procedure set out below and report any cases of violation of this AUP to Sampson Technologies designated complaints handling agent.
Please note that Sampson Technologies cannot handle complaints concerning networks or users that do not have service contracts with us or our affiliates, or are outside of our control.
In order for Sampson Technologies to thoroughly investigate the complaint and take appropriate action, all complaints must be in writing, via fax or e-mail and contain as much information as possible, including, but not limited to:
Sampson Technologies discourages anonymous complaints being made via this service, and urges complainants to supply their name and contact details to us. Such information will not be released, except where required by law enforcement. Anonymous complaints will however be acted upon as long as sufficient detail as outlined above is supplied.
Upon receipt of a complaint, or having become aware of an incident, Sampson Technologies may take any of the following steps:
Sampson Technologies reserves the right to amend or alter this policy at any time, and without notice to you.
Sampson Technologies reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law.
Sampson Technologies reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over our network.
Sampson Technologies reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorised attempts to tamper with our site or cause damage to our property.
Sampson Technologies reserves the right to suspend, revoke or cancel Sampson Technologies services to the client/user if the safety and integrity of Sampson Technologies resources are placed at risk in continuing to provide service to the subscriber/user.
Sampson Technologies reserves the right to remove any information or materials in whole or in part, that, in Sampson Technologies sole discretion, is deemed to be offensive, indecent, or otherwise objectionable.
Sampson Technologies does not undertake to guarantee the security of any data passing through its networks. Although Sampson Technologies will provide a “best effort” service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties to safeguard their data, and Sampson Technologies cannot be held liable for any loss or damage arising as result of the failure to do so.
Sampson Technologies does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should Sampson Technologies fail, neglect or elect not to enforce a breach of the AUP at any time.
Clients provided with an MTN replacement SIM and free Cat6 router are subject to the following cancellation policy. By updating the location where the service will be used and delivery address it is deemed that the client has read and understands the cancellation policy and wishes to convert their service as offered. Unused monthly data as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used.
Should the service be set to cancel within 6 months of the activation date of the new sim a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.
All Cell C 100GB and 200GB services will automatically terminate as of 30 November 2019 regardless of acceptance of this offer.
MTN Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.
The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months’ notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T’s & C’s), cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (before the 25th of each month) but the new service will only be effective from the 1st of the following month provided no Service Change rules are in place (Refer to Policies and Procedures – Service Changes).
You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. Unused topup data will rollover for one month. E.g. Purchase 10GB of Topup data on 15 October, 6GB is used up until 31 October, the remaining 4GB will be carried over to November and will be available to use up until 30 November, thereafter it will fall away. Data that has over run the available data total will be deducted from your next top-up. Example, 100GB purchased, 105GB used before capping takes place, top-up with 10GB only 5GB will be allocated.
Unused monthly data as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used.
Night time data (where applicable) is free data that is available to use everyday between 12am and 6am. Data used during these hours will be deducted from the Night time available data balance. When Night time data is depleted, the available monthly data will be used. Night time data is Promotional data and Sampson Technologies reserves the right to withdraw it should it be deemed necessary.
This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days’ notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.
MTN have specific hardware requirements, as such the devices supplied by Sampson Technologies with the MTN Fixed LTE service are those approved by ICASA and MTN.
Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.
The approved LTE Devices carry a 12 month Warranty if ordered through Sampson Technologies with their SIM, device warranty claims for the Recommended LTE Devices will be handled by Sampson Technologies who will deal directly with the Supplier on the clients behalf.
In line with the Consumer Protection Act, Sampson Technologies has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 5 days from delivery it will be refunded or replaced with a new unit provided the unit is returned in the same condition it was received. The cost of returning the device is the responsibility of the client and will be charged to the clients account.
On the day of purchase a prorata invoice and prorata data will be allocated and debited accordingly. The payment methods that will be accepted for the purchase and renewal of the service are Credit Card and Debit Order, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card/Debit Order. The SIM and Device will be delivered within 7 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.
The purchase of the MTN Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Sampson Technologies, as such please be advised that your personal details will be received by the courier, courier company and Sampson Technologies. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.
Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.
Telkom Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 10Mbps and 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.
The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice (promotions may carry additional t’s & c’s) and must be submitted via the Control Panel, cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (except the last 2 days of each month) but the new service will only be effective from the 1st of the following month. The monthly data is referred to as anytime data, free data which can be used between 12am and 7am is referred to as night surfer data. Where applicable anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and the night surfer data is valid for 30 days from purchase (not exceeding the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Where applicable unused data will only rollover if the service is active and paid up to date. Where applicable unused anytime top up data is valid for 60 days from purchase and night surfer top up data is valid for 30 days from purchase. The Telkom Fixed LTE 10GB+10GB service does not include rollover of anytime data or topup data, the data is available in the month of purchase only.
Data is used in the following sequence:
During Night Surfer Hours 12am to 7am
Data usage information and data balances are provided to Sampson Technologies once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.
This service is a mobile wireless service which can be used anywhere within Telkom Fixed LTE Coverage areas. Sampson Technologies will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.
Services purchased packaged together with a modem must be used in the modem provided, failure to do so may result in the service not working. The make and model of the modem will be determined at Telkom’s discretion.
The modem carries a 1 year Warranty if ordered through Sampson Technologies together with the Telkom SIM, device warranty claims for the modem will be handled by Sampson Technologies who will deal directly with the Supplier on the clients behalf.
In line with the Consumer Protection Act, Sampson Technologies has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Sampson Technologies.
A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.
The only payment method that will be accepted for the purchase of this service is Credit Card, please note that any other services already on the profile which the purchase is being made on will automatically update to Credit Card. The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service.
The purchase of the Telkom Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Sampson Technologies, as such please be advised that your personal details will be received by the courier, courier company and Sampson Technologies. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml
Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.
Mobile Data
Mobile data is a monthly billed service unless otherwise stated. Mobile Data is subject to the same Terms and Conditions as ADSL data, for the purposes of Payment, Termination and Monitoring of Usage except where specified.
Mobile Data is subject to the Regulation of Interception and provision of Communication-related information Act where applicable (RICA). When a purchase for mobile data is made it is deemed that you have read, understood and accepted all Terms & Conditions pertaining to the purchase.
If you have any queries please contact us before making any purchase for any service through this website, our 24 hour, 7 day a week support number is
0861 300 900.
Coverage and Signal Availability
Service delivery of Mobile data is dependent on signal availability and demand for data services in any particular area. Sampson Technologies does not warrant or guarantee service for any specific areas, whilst every effort will be made to give clients an indication of possible service (via the Coverage Map). Sampson Technologies accepts no liability should the aforementioned map differ to actual data service experienced.
LTE
SIM cards provided by Sampson Technologies are not automatically LTE enabled. LTE capable Sampson Technologies Mobile SIMS can be activated for LTE services via the Client Control Panel. Activation of LTE on the SIM is within 72 hours of the request. Clients using their own MTN SIM for Sampson Technologies Mobile Data will need to request the activation of LTE with MTN directly.
An LTE capable device is required in order to obtain LTE speeds.
Purchasing of Data and Devices
Sampson Technologies reserves the right to limit the quantity of purchases made. Data and devices may only be purchased via credit card or debit order. EFT, Stop Order and Cash Deposits are not accepted. Your order will be shipped once your payment has been cleared.
All purchases of data are prorated on the day of purchase, both the data allocation and price are prorated. Should delivery of your SIM occur the month after it was purchased the data allocated on the SIM will be calculated from the date of purchase to the last day of the month it was purchased in.
Credit Card payments are cleared within 24 hours and Debit Order payments can take up to 10 working days to clear. Your order will be shipped on the first working day of your payment being cleared.
Rollover of Data
Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.
The most recent rolled over data will be used first, working on a system of last in first out.
EXAMPLE
The monthly renewal on a 10GB service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.
Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.
Device Support
Technical support is provided for the setting up of the APN on the client’s device. Sampson Technologies does not offer support on applications or set-up of device applications such as email.
Existing SIM
Clients are able to use Sampson Technologies Mobile Data on their existing contract MTN sim (not available on prepaid MTN sim’s). The client’s use of their existing MTN contract sim is subject to the same Terms and Conditions as all other Sampson Technologies Mobile Data products and services. Should we fail to verify your MTN sim with MTN for provisioning of Sampson Technologies Mobile Data your order will be deleted (all purchases within the order) and the purchase/s will need to be re-purchased.
“Topping-up” Data
Mobile data clients are able to top up their data should they exhaust it at any time during the month. This top-up can be done via the Control Panel or Mobile Control Panel. Data that has over run the purchased data total will be deducted from your next top-up. Example, 500mb purchased, 550mb used before capping takes place, top-up with 500mb, 450mb will be allocated.
ADSL Voucher Transfer
An ADSL voucher purchased from our retail partners can be converted to mobile data via the Control Panel. The conversion table below applies to the ADSL voucher purchased and transferred:
The 4-for-1 ADSL Voucher promotion does not apply when converting an ADSL voucher to mobile data. Please take special note that you cannot transfer data on a voucher that has already been activated (activated by means of logging into the voucher via the voucher control panel or entering the username and password onto your ADSL modem/router).
Cancellation of Data
If a data product is cancelled the SIM card linked to the product including any unused data will be cancelled on the requested date. If the client has opted to use their own SIM, the Sampson Technologies Mobile Data service will be discontinued on their selected SIM. Once cancellation of the SIM has taken place it cannot be reactivated.
Failure to Pay
Should we not receive payment for data purchased the data together with the SIM provided will be cancelled. If the client has opted to use their own SIM, the Sampson Technologies Mobile Data service will be discontinued on their selected SIM. Once the SIM has been cancelled it cannot be reactivated.
Mobile Devices, Warranty and Exchange/Return Policy
Certain Mobile Devices are only available to be purchased together with a Mobile Data product and cannot be purchased as a stand-alone product. Sampson Technologies has a 7 business day device return policy from date of purchase. Units returned must be returned as shipped (i.e same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. Sampson Technologies will NOT arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Sampson Technologies or the Supplier. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics
All Mobile Devices are covered by a product specific warranty as per the manufacturer’s warranty, for the repair or replacement of faulty units. The warranty is limited to items covered by the manufacturer only. The warranty does not cover any damage deemed to have been caused by the client’s misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return). Using incorrectly sized SIM cards and any physical damage as a result, is deemed to be improper use or abuse of the product. This effectively voids the manufacturer’s warranty and therefore will not be exchanged or returned. This further extends to the use of unapproved accessories or modifications which effectively void the warranty on the product. In such circumstances, Sampson Technologies nor the Supplier will be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty.
Failure to abide by Sampson Technologies’ policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.
Device warranty claims for Xiaomi products are supplied and serviced by Mobile in Africa, warranty claims for these products will not be facilitated by Sampson Technologies unless otherwise stated.
The Warranty on Xiaomi Smart Phones is 12 months, the battery and accessories provided with the smart phone carry a 6 month Warranty.
Device warranty claims for Huawei products and devices will be handled by Sampson Technologies who will deal directly with the Supplier on the clients behalf.
The warranty on Huawei devices is 12 months.
In order to speed up warranty claims and repairs we are required to provide the purchaser’s contact details to the suppliers. These details are provided to the supplier on condition that it may only be used to verify the purchase of the product and will not be used in any other manner.
Xiaomi Products and Devices
Mobile in Africa
https://mia.africa.com/za/support
Please note that the Delivery of Xiaomi Devices once payment has cleared are handled by the Supplier and not Sampson Technologies, all Deliveries which include a SIM Card are subject to RICA Verification and you may be required to provide certain documentation on Delivery. Please refer to the section below on Identity Verification Requirements for more information on RICA.
Identity Verification Requirements (RICA)
By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.
All Data products are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. Failure to produce the required aforementioned information will result in the product not being activated, regardless of any amounts billed.
Delivery of the data product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase of a data product regardless of whether the person/s has been RICA’ d previously. The drivers of the courier service used by Sampson Technologies are RICA agents and will RICA the user upon delivery of the order. The person who will use the SIM is the person who will be vetted and must therefore be available to accept delivery. Under no circumstances will someone else be able to accept delivery on behalf of the user. Should the order be for business purposes an authorized representative for the business must be available to accept delivery and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Sampson Technologies for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.
The following documentation together with legible copies thereof will be required for the RICA verification; the copies will be retained by the person delivering your RICA product:
For a Natural Person:
For a Business:
The following documents are accepted for verification purposes:
Identity Verification (Natural Persons and Company Representative):
Company Detail Verification (Businesses):
Proof of Physical Address (Natural Persons, Businesses and Company Representatives):
Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.
The LTE-Advanced service is provided on the RAIN Network and is a best effort service with no minimum service levels offered. Speeds within specified coverage areas displayed on the coverage map generally range up to 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.
The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations must be submitted via the Control Panel the month before the cancellation must take place e.g. Cancellation must be set in October for cancellation at the end of November. The service can be set to upgrade or downgrade at any time (before the 25th for debit order clients) but the new service will only be effective from the 1st of the following month. Monthly data is allocated on the 1st of every month and any unused data will rollover into the following month (one month rollover).
You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. The topup data is valid for 30 days from purchase and will expire thereafter, E.G. You purchase 1GB of topup data on 15 September, you have until the end of the day (23:59) on 14 October to use this data, any data not depleted by 23:59 on 14 October will expire.
Data is depleted from the 1st of each month as follows:
This service is a mobile wireless service which can be used anywhere within Rain Coverage areas. Sampson Technologies will not provide Support Services with regards to coverage where the service is used outside of a Rain Coverage Area. Clients who proceed with the purchase of a Rain service and are not covered under the Rain Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the Rain Coverage Map. The Rain SIM supplied must only be used in an approved compatible device (listed below). Sampson Technologies will not provide Support Services if the SIM is used in a non-compatible device.
Approved Compatible Devices
The Approved Compatible Devices carry a 12 month Warranty if ordered through Sampson Technologies with their SIM, device warranty claims for the Approved Compatible Devices will be handled by Sampson Technologies who will deal directly with the Supplier on the clients behalf.
In line with the Consumer Protection Act, Sampson Technologies has a 7 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 7 days from delivery it will be refunded or replaced with a new unit. The cost of returning the device is the responsibility of the client and will be charged to the clients account.
Your initial purchase of data will be billed prorata and you will receive prorata data. A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data, because the invoice was calculated and generated on the day of purchase and not the day of delivery we will re-calculate the amount due according to the date of activation and credit the balance to the clients account.
Clients signing up before the 30th of November 2017 will receive double their monthly data every month until 30 November 2018. Upgrades/Downgrades only take effect on the 1st of the month following the request, upgrades/downgrades set in November 2017 will only take effect on 1 December 2017 and will not qualify for the Double Data Promotion as the Promotion ends on 30 November 2017. The service must be renewed monthly in order to qualify for this Promotion.
The SIM and Device will be delivered within 10 business days from the date of order, provided payment has cleared. Once delivered please allow up to 24 hours from the time the SIM Card is inserted for the data to be allocated. Please note that the SIM must be inserted into an Approved Compatible Device within 48 hours of taking delivery, failure to do so will result in the SIM being deactivated.
Please note that the purchase of the Rain LTE service is subject to RICA and you will be required to provide certain documentation on delivery of the device, the requirements will be communicated to you. Delivery of the SIM/Router is facilitated by Digital Planet on behalf of Internet Solutions and Sampson Technologies. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Digital Planet and Internet Solutions, as such please be advised that your personal details will be received by the courier, Digital Planet and Internet Solutions. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Please be advised that deliveries will not take place between 21 December 2017 and 5 January 2018.
Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.
Cell C Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.
The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months’ notice and must be submitted via the Control Panel, cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (except the last 2 days of each month) but the new service will only be effective from the 1st of the following month. Unused monthly data does not carry over and will expire at the end of each month.
You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. The topup data is valid for 30 days from purchase and will expire thereafter, monthly data allocation will be depleted first, thereafter topup data. E.G. You purchase 1GB of topup data on 15 September, you have until the end of the day (23:59) on 14 October to use this data, any data not depleted by 23:59 on 14 October will expire.
This service is a mobile wireless service which can be used anywhere within Cell C Fixed LTE Coverage areas. Sampson Technologies will not provide Support Services when the service is used outside of a Cell C Fixed LTE Coverage Area. Clients who proceed with the purchase of a Cell C Fixed LTE Data service and are not covered under the Cell C Fixed LTE Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the Cell C Fixed LTE Coverage Map.
You can use any LTE compatible device but we recommend these devices:
The Recommended LTE Devices carry a 12 month Warranty if ordered through Sampson Technologies with their SIM, device warranty claims for the Recommended LTE Devices will be handled by Sampson Technologies who will deal directly with the Supplier on the clients behalf.
In line with the Consumer Protection Act, Sampson Technologies has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 5 days from delivery it will be refunded or replaced with a new unit provided the unit is returned in the same condition it was received. The cost of returning the device is the responsibility of the client and will be charged to the clients account.
Your initial purchase will be billed prorata and you will receive prorata data. The only payment method that will be accepted for this service is Credit Card, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card. A prorata invoice will be generated on the day of purchase and debited accordingly. The SIM and Device will be delivered within 5 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 24 hours from the time the SIM Card is inserted into an LTE compatible device for the data to be allocated.
The purchase of the Cell C Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Sampson Technologies, as such please be advised that your personal details will be received by the courier, courier company and Sampson Technologies. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.
Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.
The Sampson’s Technologies Hosting environment is offered without uptime guarantees, unless specifically stated. Local Hosting refers to the physical location, and not the IP traffic and/or network routing. This means that the hosting servers are physically located within the boundaries of South Africa. International Hosting refers to servers physically hosted outside the boundaries of South Africa.
Sampson’s Technologies will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the Client’s selected domain names/s OR ANY ACTION TAKEN BY Sampson’s Technologies IN RESPONSE TO THE ABUSE OF THE DOMAIN REGISTRATION SERVICES WHICH IT OFFERS.
The Client hereby indemnifies and holds harmless Sampson’s Technologies against any loss whatsoever arising from any dispute or claim or other action occasioned by the Client’s use and registration of its selected Domain Name, even if Sampson’s Technologies has been advised of the possibility of such damages;
Sampson’s Technologies will not be liable for any indirect or consequential loss, damage, cost or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill.
Clients also hereby indemnify Sampson’s Technologies against any 3rd party claims against themselves as resellers or services provided to the public or privately. Clients will be solely liable to external parties for losses and may, in no way, petition Sampson’s Technologies to share or cover such losses or liability, either directly or indirectly. Sampson’s Technologies is also indemnified from direct claims from Clients for losses incurred due to 3rd party actions or claims.
Neither Sampson’s Technologies, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, warrant that Sampson’s Technologies’ Server service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the Sampson’s Technologies Server service, unless otherwise expressly stated in this Agreement.
Sampson’s Technologies expressly limits its damages to the Client for any non-accessibility time or other down time during the system unavailability. Sampson’s Technologies specifically denies any responsibilities for any damages arising as a consequence of such unavailability. The client/user indemnifies Sampson’s Technologies against any loss or damage whatsoever, which may arise from the use of any third party software, add-ons or plugins available through our hosting services or platforms.
Sampson’s Technologies is not responsible if an external company network and firewall is setup to block access to services Sampson’s Technologies provides. If a client’s network is setup to block certain ports or web addresses that compromise the services Sampson’s Technologies provides it is the client’s responsibility to ensure that their network configurations are changed as necessary. Sampson’s Technologies endeavours to keep a backup of the domain, the backup is of the last 3 days content only. Whilst we endeavor to keep a backup of the last 3 days content this can in no way be guaranteed, it is the client/site owners responsibility to keep a local backup of their site/s at all times. Sampson’s Technologies will in no way be held responsible for any loss of content whatsoever.
On application and payment for the transfer of a hosting a service the domain space is reserved on our hosting server. It is the client’s responsibility to ensure that the transfer request from Sampson’s Technologies is accepted and to advise Sampson’s Technologies of any delays. The client will be billed for the reserved hosting space regardless of the domain being transferred or not unless cancelled.
Sampson’s Technologies may at times, revise or amend its current Unlimited Web Traffic offerings relating to traffic allocations and disk sizes.
The Acceptable Use Policy can be found here.
By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP.
Sampson’s Technologies deploys all new Cloud Servers with VMTools and Veloxum Agent pre-loaded. VMTools and Veloxum Agent are integral to the smooth running of virtual servers, including managing resources and smooth and safe rebooting. VMTools and Veloxum Agent must be running at all times, as this will severely affect the performance of the server, and efficiency of the core controllers i.e. affecting other client’s virtual servers.
Sampson’s Technologies strictly forbids the creation of nested VM’s, or virtual instances within a virtual server. This severely degrades overall performance and will be treated as a violation of our Terms & Conditions (contrary to the intended use of the product).
Sampson’s Technologies may also, at its discretion, restrict servers to 200 IOPS (Input Output Operations Per Second) where a client’s use of available virtual resources is negatively affecting the overall environment. Sampson’s Technologies reserves the right to suggest suitable alternatives to the client and / or charge for excessive traffic as it deems necessary, at its sole discretion.
Cloud Hosting services are fully managed by the client and Sampson’s Technologies does not offer any additional support on these services. All changes, backups, additions, updates, monitoring and maintenance are the responsibility of the client who purchased the cloud hosting service.
The Acceptable Use Policy can be found here.
By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP.
1. Definitions
1.1. “Administration Sites” means the Registry’s official administration website/s including, but not limited to www.registry.net.za and the Registrars official administration website/s including, but not limited to www.samtechinternet.co.za.
1.2. “Agreement” means the Application read together with these terms and conditions.
1.3. “Applicant” means the party making application for the delegation or update of the Domain Name in terms of this Agreement, and who will be identified as the Registrant on the Application.
1.4. “Application” means the application for the delegation or update of the Domain Name submitted by, or on behalf of, the Applicant and to which these terms and conditions apply.
1.5. “Registry” means ZA Central Registry NPC, a company registered in accordance with the laws of South Africa with registration number 1988/004299/08, its successors or permitted assigns.
1.6. “Domain Name” means the domain name in the Namespace, designated by the Applicant in the Application, and governed by the Agreement.
1.7. “Namespace” means the .za domain namespace of the Internet.
1.8. “Personal Information” means information relating to an identifiable, living, natural person.
1.9. “Registrar” means Sampson’s Technologies DSL PTY (Ltd).
1.10. “Published Policies” means those specifications and policies established and published by the Registry from time-to-time relating to the administration of the Namespace, and includes the Launch Policy, Sunrise Dispute Resolution Policy, and Auction Policy. The published policies can be found on the Administration Sites.
2. Applicability
2.1. The Registry is responsible for delegating domain names in the .za domain / gTLD namespace of the Internet.
2.2. These terms and conditions apply to all the .za domain / gTLD domain names.
2.3. The Applicant also agrees to be bound by the Published Policies.
3. Fees
3.1. Payment for any fees due is strictly in advance of registration/renewal, payable by debit order or credit card.
3.2. Should the Applicant fail to pay any of the fees contemplated in this clause 3 within the periods stated herein, the Registrar may, without derogating from any other right which it may have in terms of this Agreement or otherwise, and without notice, withdraw the Domain Name delegation.
3.3. Under no circumstances whatsoever will the Registry or Registrar be obliged to refund any fees paid by the Applicant in terms of this clause 3.
4. Rights to Domain Name 4.1. The Registry or the Registrar will under no circumstances whatsoever be obliged to determine the right of the Applicant to the Domain Name. Domain names are delegated on a “first-come-first served” basis (unless the Application is made as part of the Namespace launch phase) and the delegation of the Domain Name by the Registry will in no way constitute any indication or warranty of the Applicant’s right to utilise such name.
4.2. The Registry and Registrar give no warranties of any nature whatsoever with regard to the Domain Name, the registration or use thereof and hereby disclaim all such warranties, whether express or implied.
4.3. Under no circumstances whatsoever will the Registry or Registrar be obliged to act as an arbiter of disputes arising out of the registration and use of the Domain Name.
4.4. Should a third party (the “Complainant”), in contemplation of legal action against the Applicant in court or as described in clause 4.5, present the Registry or Registrar with prima facie evidence that indicates that the Domain Name violates the rights of the Complainant, then the Registry will be entitled to provide the Complainant with the Applicant’s name and contact particulars. All further communication will exclude the Registry and the Registrar, and who will have no further obligations to the Applicant or complainant.
4.5. The Applicant accepts the jurisdiction of any dispute resolution mechanism established in respect of the Namespace by the Registry, ICANN or by applicable law, as the case may be, in disputes relating to the Domain Name, including the Uniform Domain Name Dispute Resolution Policy (“UDRP”) and the Uniform Rapid Suspension (“URS”), and agrees to be bound by any decision that may result.
5. The Applicant’s Warranties & Indemnity
5.1. The Applicant hereby irrevocably represents, warrants and agrees that:
5.1.1. the information provided in the Application is accurate and complete, and that it will keep such information up to date at all times;
5.1.2. it has the right without restriction to use and register the Domain Name;
5.1.3. to the best of its knowledge and belief the registration of the Domain Name or its use does not and will not directly or indirectly infringe any legal right of any third party in any jurisdiction, including with respect to trade mark, service mark, trade name, company name, close corporation name, copyright or any other intellectual property right;
5.1.4. will not use the Domain Name for any unlawful purpose whatsoever, including, without limitation, distributing malware, abusively operating botnets, defamation, unfair competition, passing off, phishing, piracy, counterfeiting, fraudulent or deceptive practices or generally for the purpose of confusing or misleading any person;
5.1.5. at the time of the initial submission of the Application, and at all material times thereafter, it must have an operational name service from at least two operational name servers for the Domain Name. Each server is and will continue to be fully connected to the Internet and capable of receiving queries relating to the Domain Name and responding thereto; and
5.1.6. it has selected the Domain Name without any input, influence or assistance from the Registry and/or Registrar.
5.2. Pursuant to the above warranties, the Applicant hereby agrees that it will defend, indemnify and hold harmless the Registrar and the Registry, their directors, officers, members, employees and agents, for any loss, damage, expense or liability resulting from any claim, action or demand arising out of or related to a breach of the aforementioned warranties or the use or registration of the Domain Name, including reasonable attorneys’ fees on an attorney and own client basis. Such claims will include, without limitation, those based upon trade mark infringement, copyright infringement, dilution, unfair competition, passing off, defamation or injury to reputation. The Registrar agrees to give the Applicant written notice of any such claim, action or demand within reasonable time of becoming aware thereof. The Applicant agrees that the Registry and /or the Registrar will be defended by attorneys of their own respective choices at the Applicant’s expense, and that the Applicant will advance the costs incurred in such litigation, to the respective parties on demand from time to time.
6. Withdrawals and Transfers
6.1. The Applicant agrees that the Registry or Registrar will have the right to withdraw the Domain Name delegation, suspend operation of the Domain Name, or transfer the Domain Name (as the case may be):
6.1.1. in the circumstances contemplated in clause 3;
6.1.2. should the Applicant breach any warranty given under clause 5.1;
6.1.3. if the Applicant withdraws its consent for processing of Personal Information described in clause 7;
6.1.4. should the Applicant breach any other provision of this Agreement, and fail to remedy such breach within 14 (fourteen) days of receiving written notice from the Registrar calling upon it to do so;
6.1.5. in order to correct mistakes by Registrar or the Registry in registering the Domain Name pursuant to the Published Polices or ICANN policy applicable to the Registrar;
6.1.6. on receipt of an order by any competent court having jurisdiction; or
6.1.7. on receipt of a decision by a dispute resolution provider appointed in terms of an official domain name Dispute Resolution Procedure introduced by law, or adopted and published by the Registry or ICANN (if applicable).
6.2. In the event that the Registrar’s accreditation is withdrawn by the Registry, the Registry may initiate a forced transfer of the Domain Name to another registrar.
7. Personal Information
7.1. Personal Information provided by the Applicant to the Registrar will be used in a manner generally accepted in the domain name industry, and in particular for the following purposes:
7.1.1. use of Personal Information by the Registrar and Registry in providing the registrar and registry services respectively and in particular providing a public WHOIS facility which may include the Personal Information;
7.1.2. inclusion of Personal Information in escrow deposits by the Registrar and Registry held by third parties located both inside and outside of the respective countries in which they provide the services;
7.1.3. transfer of Personal Information to the Registry’s affiliates and service providers for the purposes of providing registry services wherever in the world such parties may be located;
7.1.4. transfer of Personal Information to a third party replacing the Registry in providing the registry function in terms of the registry agreement between ICANN and the Registry, wherever in the world such third party may be located.
7.2. In processing the Personal Information as set out in clause 7.1 the Registrar and Registry may transfer such Personal Information to the parties described therein. If the Registrar is a reseller of registrar services, then the Personal Information will also be transmitted to the sponsoring registrar.
7.3. THE APPLICANT CONSENTS TO THE PROCESSING OF PERSONAL INFORMATION AS DESCRIBED IN CLAUSES 7.1 AND 7.2. AND ACKNOWLEDGES THAT REGISTRATION, TRANSFER OR RENEWAL OF THE DOMAIN NAME IS DEPENDENT ON SUCH CONSENT.
7.4. Provision of the Domain Name is dependent on the Applicant’s consent, and the Domain Name may be suspended or withdrawn if the Applicant withdraws such consent.
8. Exemption and Indemnity of the Registry
8.1. THE REGISTRY ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL UNDER NO CIRCUMSTANCES WHATSOEVER BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND AND HOWSOEVER ARISING (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, BUSINESS INTERRUPTION OR LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, DELICT, OR OTHERWISE, EVEN IF THE REGISTRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8.2. THE APPLICANT WILL INDEMNIFY, DEFEND, AND HOLD THE REGISTRY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS HARMLESS AGAINST ANY AND ALL CLAIMS, DAMAGES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE LEGAL FEES AND EXPENSES) RELATING TO OR ARISING OUT OF TO THE APPLICANT’S DOMAIN NAME REGISTRATION.
9. General
9.1. For adjudication of any legal disputes between the Applicant and the Registry, the Applicant hereby consents to the jurisdiction of the High Court of South Africa (Gauteng Division, Pretoria).
9.2. The Agreement will be construed and interpreted in accordance with the law of the Republic of South Africa.
9.3. The Applicant acknowledges that the Registry may oblige the Registrar to make changes to or supplement the Agreement or parts of the Agreement (“amendments”) if these amendments are reasonably necessary for the administration of the Namespace. These amendments will be published on the Administration Sites from time to time.
9.4. The Applicant accepts that it is incumbent on it to monitor such changes and it hereby agrees that should it fail to notify the Registrar of the Applicant’s wish not to be bound by such amendments within 30 (thirty) days of such amendment being published, it will conclusively be deemed to have acceded and agreed to the amendments thus published.
9.5. To the extent that the Registry is granted rights, the relevant provisions of this Agreement will constitute an agreement for the benefit of a third party (stipulatio alteri) in the Registry’s favour. Where the Registry has lawfully assigned its rights and duties under its Registry-Registrar Agreement with the Registrar, the assignee will be the beneficiary under this clause.
9.6. In the event that any of these terms are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.
Sampson’s Technologies has not and does not conduct pre-registration searches in respect of the client’s use and registration of its selected Domain Name/s and is therefore not obliged to either advise the Domain Name client/client about possible conflicting third party rights or to take steps to ensure against possible disputes concerning a third party’s intellectual property or other rights. Domain Names are registered by the respective Registrars on a first come first served basis we are therefore unable to guarantee that the domain name applied for will be available when the instruction is sent to the Registrar. Domain registrations are billed on an annual basis two (2) months in advance e.g. if the original registration date was on the 15th of March 2013 you will be billed your annual registration fee on the 1st of January 2014.
The client acknowledges that the use or registration of the Domain Name by the client must not interfere with nor infringe the rights of any third party in any jurisdiction with respect to trademark, service mark, trade name, company name, close corporation name, copyright nor any other intellectual property right, and that the client has the right to use the Domain Name.
Sampson’s Technologies cannot act as an arbiter of disputes arising out of the registration and use of Domain Names. At the same time, the client acknowledges that Sampson’s Technologies may be presented with evidence that a Domain Name registered by its client violates the rights of a third party. In such instance Sampson’s Technologies shall be allowed to provide a complainant with the client’s name and address and all further communication will exclude Sampson’s Technologies and Sampson’s Technologies will have no further obligations to the client. In such instances the client shall be entitled to continue using the Domain Name registered by Sampson’s Technologies until a court or other body with jurisdiction directs otherwise.
Sampson’s Technologies will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the client’s selected domain names/s OR ANY ACTION TAKEN BY Sampson’s Technologies IN RESPONSE TO THE ABUSE OF THE DOMAIN REGISTRATION SERVICES WHICH IT OFFERS.
The client hereby indemnifies Sampson’s Technologies against any loss whatsoever arising from any dispute or claim or other action occasioned by the client’s use and registration of its selected Domain Name, even if Sampson’s Technologies has been advised of the possibility of such damages. Sampson’s Technologies will not be liable for any indirect or consequential loss, damage, cost or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill.
Failure to pay the annual renewal fee or failing to respond to a renewal notification from Sampson’s Technologies will result in the domain name been deleted which will result in the domain becoming available to the public to register. Additional fees may apply to redeem a domain which has entered the deletion process.
Please note: The free .co.za domain registration is only applicable if you select a domain with a Linux or Windows shared hosting package. This offer does not apply to our parked domain or self managed hosting packages. After 10 months, you will be billed for the annual renewal of your domain, should you decide to retain the domain. Should you wish to cancel or transfer your domain away from Sampson’s Technologies during the first 10 months of service, you will be invoiced for the registration originally covered by Sampson’s Technologies, the cancellation/transfer will only take place once this invoice has been paid.
THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS NEED TO BE READ IN CONJUNCTION WITH THE GENERAL TERMS AND CONDITIONS. WHERE ANY DISCREPANCY OCCURS, THE PROVISIONS OF THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS SHALL APPLY.
Voice over IP is an alternative means of making and receiving phone calls via a VoIP device (handset) or Application. VoIP calls are terminated by making use of an internet connection. The VoIP service sold by Sampson Technologies is a standalone service and does not include, the hardware, the physical internet connection or data required to use the service. The service can be used anywhere in South Africa and is not limited by geo-location. The quality of the calls made and received using the VoIP service will be determined by the internet connection being used.
Please refer to the table below which sets out the call termination rates. Voicemails received on your allocated number will be emailed to the provided email address.
The billing and call time for a new service purchased is Prorated. The service is a monthly billed service which will continue on a month to month basis until cancelled. Call time not depleted within the month of purchase will rollover to the following month for a maximum of 3 months before falling away.
Rollover Explained
As your call time is exhausted the unused call time from the oldest months accumulated call time will be made available. In order to use your rollover you must first deplete your monthly call time (allocated on the 1st of every month), once the monthly allocation is depleted your rollover call time will automatically become available.
EXAMPLE
You have not used up all your call time for June, July and August. In September you run out of call time, we will automatically allocate the unused call time from June to your service first. If you deplete this call time too, we will automatically allocate the unused call time from July and if you deplete this, we will automatically allocate the unused call time from August. If you reach the end of September and you only needed to use your rollover call time from June and July, the unused credits from August will be available to use in October. Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason all call time that has accumulated will fall away and will not be re-allocated on payment for the service. Should you cancel your service any accumulated call time will fall away.
Clients are able to purchase once off additional call time during the course of a month, this unused call time will rollover as the monthly call time does. Once your available call time has been exhausted you will not be able to make any outgoing calls until additional call time has been purchased. Clients are able to view their available Call Time balance in the Control Panel as well as via our Mobile App. Updating of additional call time, balances and service changes can be delayed by up to 15 minutes.
New purchases are subject to payment clearance as well as RICA. Call Time will only be available once payment has cleared and the RICA verification has been completed. Failure to pay for your service will result in the suspension of the service until payment in full has been received, you will not be able to make or receive any calls while the service is suspended. Should your debit order or credit card payment fail your service will be suspended immediately and only reactivated once payment has been received.
Cancellation of this service can be requested via the Client Control Panel before the 25th of each month. Once cancelled your allocated number will no longer be available and cannot be reactivated once cancelled.
Itemized billing can be downloaded via the Control Panel at any time. Calls made from an Sampson Technologies VoIP number to another Sampson Technologies VoIP number are zero rated – free of charge.
Our Call Rates are determined through continuous negotiations between our Upstream Providers and Telecom Carriers around the world and therefore are subject to change without notice and may vary from the listed prices in the call rate document.
Per second billing applies once the minimum call rate of R0.34 (incl vat) has been reached, please note that not all calls are subject to a minimum call rate, please refer to the rate sheet via the link below.
Sampson Technologies assumes no liability for the functionality and performance of any third party software that is used to terminate this service.
Clients are able to port their existing residential Telkom or Neotel numbers to Sampson Technologies. Supporting documents such as but not limited to ID Copy, Proof of payment for current account with the Operator you are porting away from as well as the latest invoice will need to be uploaded on signup. Numbers ported to Sampson Technologies with a DSL line service on will be allocated a new telephone number once porting has taken place as you require a telephone service in order to have a DSL Line. Once porting has taken place for either a stand-alone telephone line or a telephone line with DSL on the client will have to contact the provider to cancel their unwanted services with them, Sampson Technologies will not automatically do this. Please note that there is a possibility of up to 24 hours of downtime during the porting process. The porting of numbers takes approximately 14 days to be completed from application to porting. Please be aware that once a port has successfully been completed, the number cannot be ported away for 60 days thereafter.
By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.
All VoIP services are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008), this includes the porting of a number from another provider to Sampson Technologies. Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. The required documents must be uploaded during the sign up process in order to complete the verification and purchase. The information supplied will be verified via a 3rd Party Provider, the client will be informed in the event of verification failure and will be provided with the steps to rectify any errors. Failure to verify the information provided will result in the product not being activated, regardless of any amounts billed. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.
The person signing up for the VOIP service/port will be listed as the RICA individual for that service number. Should the order be for business purposes an authorized representative must be nominated and will be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Sampson Technologies for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.
The following documentation will be required for the RICA verification:
For a Natural Person:
For a Business:
The following documents are accepted for verification purposes:
Identity Verification (Natural Persons and Company Representative):
Proof of Physical Address (Natural Persons, Businesses and Company Representatives):
Call-Out Terms and Conditions.
Sampson Technologies, provides mobile on-site computer maintenance, support and consulting services. (Herein referred to as “The Services”) The Services provided to the customer, are subject to the following terms and conditions. By confirming a Sampson Technologies booking, the customer accepts these Terms and Conditions.
With the new Consumer Protection Act coming into effect at the end of march 2011, we have been advised to bring all clients to the attention of our Legal Documentation governing our services.
Appointments and Rates:
Sampson Technologies will attend the customer’s premises at the prearranged time. The Customer will pay for all Services provided, at the following rates.
1. Call out of fifteen minutes or less – R150 and R4.00 per kilometre.
2. Call out of one hour – R250 first hour there after R80.
Working Hours :
Sampson Technologies normal working hours are Monday through Thursday, 08:30 to 19:30.and Friday 08:00 to 16:00 In some cases, subject to previous arrangements being made, The Services will be provided out of the normal working hours. These will include Saturday and or Sunday and a latest working time of 21:00. An overtime fee will be charged for these additional working hours. Week nights and Saturdays will be charged at one and a half times the normal hourly rate. (As well as travel reimbursement.) Sundays will be charged at double the normal hourly rate. (As well as travel reimbursement.) The Sampson Technologies engineer will remain at the customer’s premises for the entire time that the Sampson Technologies technician is on site.
Payment :
The customer will pay Sampson Technologies the amount invoiced by the Sampson Technologies technician. This amount is due to Sampson Technologies from the time the invoice is first given or sent to the customer. Sampson Technologies will attend the Customer’s premises for the agreed period, by the customer, prior to or at the commencement of the appointment. Sampson Technologies will endeavour to diagnose and or remedy the problem(s) described by the customer, at the commencement of the appointment. If the problems have not been remedied at the end of the first hour of Sampson Technologies attendance, Sampson Technologies will discuss with the customer the options available. The customer may ask Sampson Technologies to continue working on the problem(s), or make a further appointment. The customer may terminate the appointment at any time. On termination, the customer will pay Sampson Technologies the amount incurred in respect of additional time, if any, beyond the first hour’s attendant. Payment is to be made in cash or by Electronic Fund Transfer. (provided the Sampson Technologies technician is supplied with a printed copy of the completed transfer.) Credit card payment is are not accepted, In the event of a default or dishonoured cheque or non-payment, Sampson Technologies will charge interest at the rate of 1.5 percent per month. The interest will be charged from the date of the invoice up to and including the date payment is made in full.
Any form of payment , deposit or exception of quotation , is in full exception of Sampson Technologies Terms and Conditions of Service and shall be adhered to in full and acceptance of these terms and conditions.
Liabilities :
1. Sampson Technologies accepts no liability in respect of any problem(s) it is not able to remedy due to any matter beyond its control. Including, but not limited to, the age, specification or condition of the customer’s hardware and or software. As well as a customer’s failure to provide appropriate software disks, drivers, product serial numbers or any fault with the customer’s ISP.
2. The customer hereby confirms that a full back up of the customer’s hard-drive has been made prior to Sampson Technologies commencing The Services. The customer further confirms that there is no legal restriction or impediment to Sampson Technologies providing Services to the customer.
3. Sampson Technologies shall, under no circumstances, be liable, either in contract, tort or otherwise for any damage or injury caused to the customer, its employees, agents or any third parties. Including, without limitation, any direct and or indirect or consequential damages, expenses, costs, profits, lost savings, earnings, interruption to business activity, lost or corrupted data or other liability arising out of or related to The Services provided by Sampson Technologies or out of installation, de-installation, use of, or inability to use the customer’s computer equipment, hardware, software or peripherals. The customer will, upon demand, indemnify Sampson Technologies in respect to loss, damage or injury arising from the provision of The Services. Sampson Technologies has no liability to the Customer for data loss or damage incurred in any circumstances whatsoever.
GENERAL TERMS AND CONDITIONS OF TRADE
1. The Customer agrees that (a) this Agreement represents the entire Agreement between the Customer and the Supplier and that any alterations or additions to this Agreement may not be effected unless agreed to by both parties, reduced to writing and signed by the Customer and a duly authorized representative of the Supplier; (b) this Agreement will govern all future contractual relationships between the parties, notwithstanding receipt or acknowledgement of the Customers own order form or conditions or the sla; (c) this Agreement is applicable to all existing debts between the parties; (d) this Agreement is final and binding and is not subject to any suspensive or resolutive conditions; (e) any conflicting terms, conditions or agreements without prejudice to any securities or guarantees held by the Supplier and (g) this Agreement applies to all employees and subcontractors of the Supplier.
2. This Agreement, and any offers, orders or contracts of sale pursuant thereto, become binding only when accepted by the Supplier at its business address.
3. The signatory hereby binds himself in his personal capacity as Shareholder (in the case of a company), Member (in the case of a close corporation) or Owner, Partner, or Proprietor, as co-principal debtor jointly and severally for the full amount due to the Supplier and agrees that this Agreement will apply in the same way to him.
4. The Customer acknowledges that it does not rely on any representations made by the Supplier in regard to its products and services, or qualities thereof, leading up to this Agreement other than those contained in this Agreement. All specifications, price lists, performance figures, advertisements, brochures and other technical data furnished by the Supplier in respect of its products or services, whether orally or in writing will not form part of this Agreement in any way unless agreed to in writing by the Supplier.
5. The Customer agrees that neither the Supplier nor any of its employees will be liable for any negligent or innocent misrepresentations made to the Customer.
6. All quotations will remain valid for a period of 5 working days from the date of the quotation.
7. Delivery and performance times quoted are estimates and are not binding on the Supplier.
8. All quotations are subject to the availability of input goods or services and subject to correction of good faith errors by the Supplier, and the prices quoted are subject to any increase in the cost price, including currency fluctuations, to the Supplier before acceptance of the order.
9. In the event of the Customer disputing the amount of the cost increase in Clause 8 above, the said amount may be certified by an independent auditor and such certificate shall be final and binding on the Customer.
10. Notwithstanding the provisions of Clause 1 above, all orders or contracts of sale, or agreed variations thereto, whether oral or in writing, shall be binding and subject to this agreement and may not be cancelled by the Customer.
11. It is the responsibility of the Customer to determine that the products or services ordered by it are suitable for the purposes of intended use. The Supplier gives no warranty, express or implied, concerning the suitability of the products supplied for any purpose whatsoever.
12. The supplier reserves the right, at its sole discretion, to provide alternative products at the prevailing prices to those ordered by the Customer, should those products have been superseded, replaced or otherwise become unavailable.
13. Products are sold voetstoets with no warranty against latent defects. All other guarantees, including common law guarantees, are hereby specifically excluded.
14. Liability under clause 23 is restricted to the repair or replacement of faulty products or services, or granting of a discount, at the sole discretion of the Supplier.
15. The Supplier shall not be required to work to tolerances closer than those applicable to the materials obtained by it in the ordinary course of trade, or supplied to it by the Customer. The supplier shall not be held liable for any variations in the standard, quality and performance of such materials.
16. The Supplier shall not be liable for any defects resulting from it being required to expedite delivery ahead of the time needed for the proper production of the order.
17. The Supplier shall not be held responsible for imperfections in the work due to defects in or the unsuitability of material or equipment not supplied by the Supplier. Extra costs incurred through the use of defective materials or equipment supplied shall be for the Customer’s account.
18. The customer agrees to pay all costs resulting from any acts, omissions or requests of the Customer including disbursements, suspension of work, modifications of requirements, failure or delay in giving particular requisite to enable work to proceed on schedule, or requirements that work be completed earlier than previously agreed.
19. Customer’s property and property supplied to the Supplier will be retained at the Customers risk.
20. The Supplier shall not be liable for any damage arising from any misuse, abuse or neglect of products or services under any circumstances whatsoever.
21. Any order is subject to cancellation by the Supplier due to Acts of God, or from any cause beyond the control of the Supplier, including ( without restricting this clause to these instances ): inability to secure labour, power, materials or supplies, or by reason of an Act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.
22. The completed product will be dispatched or must be collected by the Customer when ready and the Customer shall not refuse or delay to take delivery.
23. The Supplier shall be entitled to invoice each delivery or performance separately when executed.
24. The Customer agrees to establish, immediately upon delivery, that the products and services appearing on the Supplier’s delivery note, Tax Invoice or other documentation, correctly represents the products, or services, and prices agreed to and are free of defects.
25. Where products or services are delivered prior to the issue of a Tax Invoice, the Customer agrees to immediately upon receipt of the Tax Invoice establish that it correctly represents the delivered products or services and prices agreed to.
26. The Customer hereby confirms that the goods or services detailed on the Tax Invoice issued duly represents the goods or services ordered by the Customer at the prices agreed to by the Customer and, where delivery / performance has already taken place that the goods or services were inspected and that the Customer is satisfied that these conform in all respects to the quality and quantity ordered and are free from any defects.
27. Any delivery note, invoice or waybill (copy or original) signed by the Customer or a third party engaged to transport the products, and held by the Supplier shall be conclusive proof that delivery was made to the Customer.
28. The Customer shall return any defective moveable products to the premises of the Supplier at the Customers cost and packed in the original or suitable packaging.
29. Claims under this agreement shall only be valid if the Customer has within 3 days of the alleged breach or defect occurring, given the Supplier 30 days written notice by prepaid registered post to rectify any defect or breach of Agreement.
30. To be valid, claims must be supported by the original Tax Invoice.
31. If the Supplier agrees to engage a third party to transport products on the Customer’s behalf, it does so on terms deemed fit by the Supplier. The Customer indemnifies the Supplier against any claims arising from such agreement.
32. The risk of damage to, or destruction or theft of its products shall pass to the Customer on delivery of any order placed in terms of this Agreement and the Customer undertakes to comprehensively insure the products until paid for in full. The Supplier may recover insurance premiums from the Customer for products insured on the Customer’s behalf.
33. All products supplied by the Supplier remain the property of the Supplier until such products have been fully paid for whether such products are attached to other property or not.
34. The Customer agrees that the amount contained in a Tax Invoice issued by the Supplier shall be due unconditionally (a) cash on order, or (b) if the Customer is a Credit Approved Customer, then within the granted credit period as specified on the Credit Application, or not later than the end of the month in which a Tax Invoice has been issued by the Supplier.
35. The Customer agrees to pay the full amount on the Tax Invoice at the Business Address of the Supplier or at such other place that the Supplier may designate in writing.
36. The risk of payment by cheque through the post or by electronic funds transfer rests with the Customer.
37. The Customer has no right to withhold payment for any reason whatsoever and agrees that any extension of time given for payment shall be valid only if reduced to writing and signed by the Customer and a duly authorized representative of the Supplier.
38. The Customer is not entitled to set off any amounts due to the Customer by the Supplier against it’s indebtedness to the Supplier.
39. All discounts shall be forfeited if payment in full is not made on the due date.
40. The Customer agrees that the amount due and payable to the Supplier may be determined and proven by a certificate issued and signed by an independent auditor. Such certificate shall be binding and shall be prima facie proof of the indebtedness of the Customer.
41. Any printout of computer evidence tendered by any party shall be admissible evidence and the parties shall not object to the admissibility of such evidence purely on grounds that such evidence is computer evidence or that the requirements of the Computer Evidence Act have not been met.
42. The Customer agrees that if an account is not settled in full (a) against order; or (b) within the period agreed in clause 34 above in the case of a Credit Approved Customer, the Supplier is entitled to (i) forward a letter of demand using a third party demanding full and final payment.
43. The Customer hereby gives his/ her consent for a credit check.
44. Outstanding accounts are subject to default listing on a national credit bureau database.
45. On payment of the outstanding debt the default listing will be adjusted to read “Paid Default” until legislation demands complete removal
46. The Supplier reserves the right to provide a national credit bureau with updated personal information.
47. The Customer also consents that the Supplier may use a national credit bureau database for tracing, should the Customer abscond.
48. The Supplier hereby agrees that should they default on payment, the Supplier can make this information available to the industry and affiliated businesses.
49. A Credit approved Customer will forthwith lose this approval when payment is not made in accordance with the conditions of clause 34 and all amounts then outstanding shall immediately become due and payable.
50. The Customer agrees that interest shall be payable to the Supplier at the maximum legal interest rate prescribed in terms of the Usury Act on any amounts in arrears, and that interest shall be calculated daily and compounded monthly from the date of acceptance of the order.
51. The Customer shall be liable to the Supplier for all legal expenses incurred by the Supplier on the attorney-and-own client scale in the event of (a) any default by the Customer or (b) any litigation in regard to the breach, validity or enforceability of this agreement. The Customer shall also be liable for any tracing, collection or valuation fees incurred as well as for any costs including stamp duties, for any form of security that the Supplier may demand.
52. The Customer shall pay five thousand Rand into court or furnish sufficient security in lieu of costs in any action instituted by or against the Customer.
53. The Customer agrees that the Supplier will not be required to furnish security in terms of Rule 62 of the Rules of Court of the Magistrate’s Court or in terms of Rule 47 of the Supreme Court Act 59 of 1959 as amended.
54. The Customer expressly agrees that any debt owed to the Supplier by the Customer shall become prescribed only after the passing of a period of ten years from the date the debt falls due.
55. The Customer irrevocably authorizes the Supplier to enter its premises to repossess any products delivered, without court order, and indemnifies the Supplier completely against any damage whatsoever, relating to the removal of repossessed products.
56. The Customer is not entitled to sell or dispose of any products unpaid for without the prior written consent of the Supplier. The Customer shall not allow the products to become encumbered in any manner prior to the full payment thereof and shall advise third parties of the rights of the Supplier in the products.
57. Any item delivered to the Supplier shall serve as a pledge in favour of the Supplier for present and past debts and the Supplier shall be entitled to retain or realize such pledges as it deems expedient at the value as determined in clause 67. The sworn or realized value of pledged products will be offset against the Customer’s debts and any excess balance will be paid to the Customer.
58. The supplier is entitled to exercise a lien over any of the Customer’s property in its possession until all outstanding debts have been paid.
59. The Customer hereby cedes and assigns unto and in favour of the Supplier all its rights, title, and interest in and to all debts which are now, or which may in the future, become owing to it by any third party or parties as security for the payment by it of all amounts which are now or may from time to time in the future, become owing by it to the Supplier from any cause of indebtedness however arising. The Customer agrees that on request by the Supplier, it shall be obliged to hand over to the Supplier all books of accounts, contracts, invoices and documents, and the like, which it may require for the purpose of ascertaining the amounts due to it and for the purposes of the recovery of payment.
60. If any products supplied to the Customer are of a generic nature and have become the property of the Customer by operation of law (confusio or commixtio), the Customer shall be obliged on notice of cancellation of the agreement to transfer the same quantity of products in ownership to the Supplier.
61. The Customer or any agent acting on its behalf, on whose behalf or at whose instance any services are rendered hereby indemnifies the Supplier and all of its employees against any liability which the Supplier may incur to any other person as a result of the production of any material produced.
62. The customer agrees to the Standard Rates of the Supplier for any products supplied or services rendered, which rates may be obtained on request.
63. Any document shall be deemed duly represented to and accepted by the Customer (i) within 3 days of prepaid registered mail to any of the Customer’s business or postal addresses or to the personal address of any director, member or owner of the Customer; or (ii) within 24 hours of being faxed to any of the Customer’s fax numbers, or any director, member’s or owner’s fax numbers; or (iii) within 24 hours of being e-mailed to any of the Customer’s e-mail addresses, or any director, member’s or owner’s e-mail addresses; or (iv) on being delivered by hand to the Customer or any director, member or owner of the Customer; or (v) within 48 hours if sent by overnight courier, and (vi) within 7 days of being sent by surface mail.
64. Any order is subject to cancellation by the Supplier if the Customer breaches any term of this Agreement or makes any attempt of compromise, liquidation, sequestration, termination or if judgment is recorded against the Customer or any of its principals.
65. The Customer agrees that the Supplier will be immediately and irrevocably released from any contractual damages and penalty obligations should any event in clause 21 or 64 occur.
66. In the event of the Customer being in arrears with any payment or in breach of any term of this agreement, the Supplier is entitled to cancel all contracts with immediate effect.
67. In the event of cancellation, the Customer shall be liable to pay (a) the difference between the selling price and the value of the products at the time of repossession and (b) all other costs incurred in the repossession of the products. The value of repossessed or retained pledged products shall be deemed to be the value placed on them by any sworn valuator after such repossession, and such valuation shall be conclusive proof of the value. If the products are not recovered for any reason whatsoever, the value shall be deemed to be nil.
68. The Customer agrees that any indulgence whatsoever by the Supplier will not affect the terms of this agreement or any of the rights of the Supplier and any such indulgence shall not constitute a waiver by the Supplier in respect of any of its rights herein. The Supplier will not be stopped from exercising its rights in terms of this Agreement under any circumstances whatsoever.
69. The Supplier shall not be liable for any consequential damages including loss of profit or for any delictual liability of any nature whatsoever.
70. The Customer chooses its address for legal execution as its physical or business address or the physical address of any Director (in the case of a company), Member (in the case of a close corporation) or of the Owner(s) or Partner(s).
71. The Customer undertakes to inform the Supplier in writing, within 7 days of any change of Director, Member, Shareholder, Owner or Partner or address, or 14 days prior to selling or alienating the Customer’s business. Failure to do so will constitute a material breach of this agreement. Upon receipt of such written notification, the Supplier reserves the right, at its sole discretion, to withdraw any credit facility advanced to the Customer.
72. The invalidity of any part of this Agreement shall not affect the validity of any other part.
73. In the agreement any reference to natural persons includes legal persons and vice versa and references to any gender includes references to the other gender and vice versa.
74. The Customer hereby consents that the Supplier shall have the right to institute any legal action in either the Magistrate’s Court or the High Court at its sole discretion.
75. This Agreement and its interpretation is subject to South African law and the Customer consents to the exclusive jurisdiction of the South African Courts referred to in clause 74.
76. The Customer hereby consents that any items left with Sampson Technologies (pty Ltd) will be sold after three months to defray costs.
All Sampson’s Technologies services are provided as a Best Effort Service and no guarantees on up time or availability are offered. We implore clients using our services to operate their business, server or any type of critical services (not limited to those mentioned here) or any type of operation that could have a detrimental effect on themselves, business or others have back up services in place to ensure a continuation of service with minimal downtime should their service be affected in any way. Sampson’s Technologies together with its Suppliers and Partners endeavor to provide maximum up time for all services at all times.
I accept and understand that:
The service will be subject to: